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Customer Service Representative Specialist

Your tasks

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

* Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

* Interact with management and warehouse personnel to establish service criteria and meet customer requirements

* Follow up with customers and other departments to resolve invoice problems and discrepancies

* Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

* Accurately input into and retrieve information from the system

* Audit air bills for completeness and accuracy. Research and maintain filings of air bills

* Reconcile driver pickup and delivery manifests

* Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

* Record damaged shipments and misrouted freight on applicable reports

Equal Opportunity Employer


DB Schenker is the world's leading global logistics provider - we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world's most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics.

Our offer


Job Details


Customer Service Representative Specialist




Schenker, Inc.


Phoenix, Arizona


Sep 16, 2019