Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Manage daily import customs transactions in accordance with regulation guidelines and company policy * Develop, implement and maintain procedures for import departments * Establish internal controls for profitable margin accounts, short sales and options * Research and resolve customer complaints on import service and operational issues * Assist sales department acquire new accounts * Ensure accurate and timely service to avoid penalties * Ensure accurate and timely billing of all customers * Ensure a safe working environment through consistent practice of safety programs and procedures * Select and place staff, ensure staff training and define specific job assignments * Manage staff performance to ensure required levels of productivity and organizational objectives are met * Responsible for profit and loss for the department
Essential Functions: * Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): * This is a management position. * Exceptional interpersonal, analytical, problem-solving, and communication skills required. * Bachelor's degree or equivalent required. * Mandatory 10 plus years of related supervisory or management experience. * Individual must be capable of managing numerous staff members and high volume of transactions. * Position requires a valid Customs brokerage license.
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