Sus tareas
Responsibilities of the job:
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);
- First point of escalation for branches and/or customers;
- Notifies third parties about data inconsistencies and ensures follow up until problem liquidation;
- Maintenance of various data aspects inserted in Schenker systems - invoices, vouchers, IIH-GP tasks, etc.;
- Update Schenker systems with relevant data provided by carriers or DE Branches;
- Ensures specific data maintenance in accordance with last version of SOPs.;
- Best practice sharing with Quality Manager and Operations Manager;
- Identify and gather requirements for automation, testing, and implement new solutions;
- Acts as support for the Junior FTEs in his/her Country/Cluster/Region;
- Responsible for implementation of new customers/processes in his/her Country/Cluster/region;
- Acts as back up and support for Team Manager;
- Participate in periodic calls with customers: Operational calls / Service review meetings.
Requerimientos
Requirements of the job:
- Bachelor's degree required;
- 1-3 years logistics background and experience in a similar role. Evidence of a previous customer oriented role is a plus;
- Ability to manage high workloads by prioritizing Time-management skills;
- High level of attention to details and accuracy correlated with good understanding of numbers;
- Ability to work effectively in a customer driven environment, both individually and as a team player;
- High level of attention to details and accuracy;
- Self-motivated, enthusiastic, meticulous and result-oriented;
- High level of proactivity and flexibility;
- Experienced in MS Office (Excel, Word, Outlook etc.). SharePoint basic knowledge;
- Efficient communication skills, both written and verbal;
- Fluent spoken and written English (academic qualification preferred);
- Responsible for adequate stakeholder management;
- Rigorous and transparent working style that ensures efficient task completion.
DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity.
What we take pride in:
Attractive compensation package
* Performance-related bonus scheme based on Yearly evaluation process
* Meal Tickets, Cultural vouchers
* Rewards and Recognition Program, Referral Bonus, Relocation Bonus
* Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS
Health and Well-being
* Flexible work environment through Hybrid or Remote working model depending on your current location
* Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription
* 4 short days per year (Balance your work life with Leave Office Very Early days)
* Birthday day off (to celebrate your anniversary)
* Extra vacation days according to seniority in the organization
* Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc.
* Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks, etc.
* Opportunities to get involved in volunteering activities
Personal and professional development
* Opportunities to get involved in projects within the organization
People projects: career development, company communication, ways of working, etc.
* Process Improvement and standardization projects
* Mentoring program for all employees, access to Schenker Worldwide mentoring network.
* E-Learning System available for all employees
* A 'promote-from-within' culture, giving our colleagues the opportunity to grow their careers
People projects: career development, company communication, ways of working, etc.
* Process Improvement and standardization projects
* Mentoring program for all employees, access to Schenker Worldwide mentoring network.
* E-Learning System available for all employees
* A 'promote-from-within' culture, giving our colleagues the opportunity to grow their careers
More open jobs you can find here: Find Jobs - Internal Careers (Global) (deutschebahngroup.careers)
Nuestra oferta
At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we re Here to move.
Contacto
Schenker Deutschland AG is acting as an Employment Agency in relation to this vacancy.