Shape Shape 161110_icono_product_teaser icon-arrow-left icon-arrow-right icon-first icon-last 161110_icono_product_teaser 161110_icono_product_teaser location-pin 161110_icono_product_teaser 161110_icono_product_teaser contact-desktop-white careers-desktop-white

MR & PR; Manager In Warehouse Checking Boxes,

Business Analyst (Chatbot Team)

Sus tareas

General description

The ChatBots Business Analyst takes business needs and requirements and refines and transforms them into viable specifications for IT solutions and defines acceptance criteria for the IT solution. The Business Analyst supports the assessment of business needs and enhances initial demand descriptions (e.g. by non-functional requirements, projects requests and business cases). The Business Analyst strongly cooperates with other IT roles and business to ensure successful IT project delivery.

Your Tasks

  • Eliciting of business requirements and review of options with customers, business units, and end users to ensure complete testing with few defects or unexpected problems.
  • Analysis, and evaluation of business requirements and user needs
  • Design, preparation, and review of documentation of requirements and change management with business needs to ensure full understanding, and where needed, acceptance.
  • Compiles and elaborates functional and non-functional requirements
  • Explaining any technical issues or open questions to business customer.
  • Communication of business objectives to technical teams and technical solutions to the business customer.
  • Documenting and communicating all open issues or open questions about business processes or procedures to the team.
  • Configuring system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.


  • Minimum 3 years of experience in business process management and/or business process analysis
  • Process or workflow modeling tool experience
  • Strong business, system and customer service orientation
  • Good understanding of project and application life cycles and work in an Agile delivery model
  • Fluent spoken and written English

Nice to have

  • Experience with ChatBots concept documentation and in identifying processes fitting the technology and beneficial usage of ChatBots
  • Experience in working with Google Services (DialogFlow, Geocoding, Speech-to-Text, Text-To-Speech)

Nuestra oferta

  • Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible
  • Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.
  • Great atmosphere. Awesome people, football and after work beer is at your disposal.
  • Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow
  • Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.


Detalles del trabajo


Business Analyst (Chatbot Team)




Schenker Technology Center (Warsaw) Sp. z o.o.