Process Specialist, CI & QMS

Responsibilities:

• Support to build and strengthen continuous improvement culture within ISSC. 
• Work with operations teams and drive process improvements that quantitatively and qualitatively improve costs, quality and service. 
• Cooperation with ISSC units and teams and other process stakeholders, e.g. Global Process Owner. Business Change Managers, RPA, PA, BPD in the scope of improvement activities. 
• Track and report continuous improvement project and initiatives. 
• Assist process transition to operations and participate in SLA review. 
• Support the establishment and delivery of an operational excellence/ standard work program for ISSC.
• Designing, preparing and conducting continuous improvement methodologies training sessions. including, but not limited to Six Sigma, 5S, Lean Principles and others. 
• Support in defining new KPIs for services provided by ISSC and support in their implementation. 
• Develop, implement and maintain reporting framework for business KPI metrics.
• Implementation and maintenance of the process maturity model of the organization (Maturity Matrix Model). 
• Ad Hoc reporting requirements. 
• Support employees in the development of knowledge and skills in the field of continuous improvement. 
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection, Behaviors and attitudes consistent with the values. 
• Support Operations in the creation, development/update of process documentations outside of process migration scope, and conduct documentation audits based on ISSC standards.
• Constant skills development by participating in training and self-development.
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection. 
• Behaviors and attitudes consistent with the values of DSV.
• Professional skills development by participation in training and constant self-education.

Qualifications:

• Higher education: Finance / Economics / Industrial Engineering.
• Completed training: Six Sigma Green Belt or Black Belt.
• Knowledge of English at C1 level. 
• Knowledge of the Ms Office package that enables effective and correct: sorting and filtering data, conditional cell formatting, "freezing" rows, columns, securing form/ cells, cell formatting, creating pivot tables/ graphs, vertical searching for data, validating/ consolidating and grouping data and support for simple macros. 
• Highly developed skills of cooperation with internal and external clients. 
• Ability to work under time pressure. 
• Good organization skills of own and others work. 
• Critical and objective observation of the process and implementation of new solutions enabling efficient and effective solving of any problems in the managed process. 
• Analytical skills. 
• Teamwork. 
• Implementation of new processes, improvements in processes. 
• Decision-making skills. 
• Prioritization of entrusted tasks. 
• Cooperation with people and effective motivation to self-development, considering the needs of the organization. 
• Communication through effective speaking and listening, and at the same time perfecting others. 
• Identifying and formulating your own values and priorities and using them in practice. 
• Time management.
• Experience in working in an international corporation environment supported by a minimum of 4 years of professional practice.
• Experience in describing business processes in logistics/ freight forwarding
• Experience or participation in the implementation of projects/ savings programs in the organization.

Your aspirations are our priority.  

Embark on a fulfilling career journey with DSV Global Business Services Center!  

Our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Sea, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. 

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses

Health & Well-being:

• Hybrid working mode (Bucharest office located near the metro station in Pipera)
• Flexible working hours as per internal policy
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.