DB Schenker shipping consistency, global coverage, and service enhance customer offering for Prysmian

Prysmian Australia – part of one of the world’s largest cable manufacturers, Prysmian Group – is enhancing its customer service with global coverage and end-to-end logistics visibility provided by DB Schenker.

Prysmian Australia sought to provide reliable updates to its Australian customers on the progress of deliveries, and was also expanding its exports into New Zealand, so they needed a freight and logistics specialist with a proven reputation.

“We looked at a range of options, to see who could offer a competitive price, backed by good service, and with consistent shipping container availability. Our review found that DB Schenker was the best fit for Prysmian’s needs,” said Prysmian Australia Purchasing Manager – Oceania, Pouyan Harbi.

“We started exporting to New Zealand in 2021, during peak Covid times. Prices were crazy, and shipping container availability was extremely scarce. DB Schenker was able to increase our availability, even in December, with the Christmas rush – this was like magic for us!” he said.

Global coverage

Prysmian provides Australian-manufactured cabling solutions to a broad range of industries, including power utilities, construction, oil and gas, energy, renewables, mining, telecommunications, and transport – all of which require on-time deliveries to minimise downtime on projects.

“Prysmian Group has offices all over the world, so when we want to look at import options, it really helps that DB Schenker has offices across the globe, and they understand the nuances of each country’s logistics requirements,” said Pouyan.

DB Schenker has approximately 76,000 employees across 1,850 locations, with more than 150 years of experience in freight and logistics, increasing its ability to provide expert service to companies like Prysmian.

DB Schenker’s freight solutions for Prysmian included exports from Australia to New Zealand, imports of components from China to Australia, and comprised predominantly Full Container Load (FCL) ocean freight, but with the addition of air freight when required.

As a leading global freight and logistics company, with extensive resources and expertise, DB Schenker was able to offer Prysmian a consistent four or five containers per week, two shipping lines, and a digital software solution, eSchenker, for end-to-end visibility.

“eSchenker is an asset to our dispatch team. They can see how many containers are available, when they’ve arrived, what stock availability we have, and full visibility of delivery timelines – so we can offer our customers far better insights than ever before,” says Pouyan.

“The software is easy to use, and DB Schenker set it all up for us, so that all we need to do is adjust the quantity and weight for different shipments. It saves a lot of time compared to manually entering all the data every time,” added Pouyan.


Quality relationships

Pouyan points out that while competitive pricing will always be a key factor in choosing a freight forwarder or logistics supplier, it’s essential that it’s coupled with top quality customer service.

“We’ve built a solid and productive relationship with DB Schenker, and they have always been willing to go the extra mile to find solutions to new challenges, which we really appreciate,” he said.

DB Schenker Business Development Manager – Ocean Freight, Elizabeth Peachey, says its rewarding to help an Australian manufacturer achieve its export goals, and grow its local presence.

“Prysmian likes to look after its customers and establish long-term relationships, so we are delighted to be working with a company with such a strong service ethos. DB Schenker prides itself on being able to use its extensive resources to provide reliable commitments to its customers, and this has, in turn, enabled Prysmian to better serve its customers,” said Peachey.

About DB Schenker 

With around 76,600 employees at more than 1,850 locations in over 130 countries, DB Schenker is one of the world’s leading logistics providers. The company operates land, air, and ocean transportation services, and it also offers comprehensive logistics and global supply chain management solutions from a single source. To reach its ambitious goal of net carbon zero by 2040, the logistics service provider continuously invests in innovative transport solutions, renewable energies, and carbon-neutral products for its customers.