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This information on data protection applies exclusively to the dbschenker.com.au web site.
We appreciate your visit to our site and welcome your interest in our company, products and services. We regard data protection as a mark of customer-oriented quality and, consequently, take the protection of your privacy very seriously when processing your personal data. We process and make use of the data collected from or provided by visitors to our web sites in accordance with the valid statutory provisions governing the confidentiality of personal data. Our web sites may include links to other web sites, which, however, are not covered by this privacy statement.

Collecting and Processing Personal Data
Whenever you visit one of our sites, our web servers automatically record and analyze your technical access data such as the IP address of your Internet service provider, information on the Internet Browser you are using, the web site from which you are visiting us and which of our web sites you visit, including the date and time of each visit. However, these data remain anonymous and cannot be associated with an individual person. We use this technical access data exclusively to improve the interest value and user-friendliness of our web sites and to detect any technical problems as early as possible.

You can use most of our web sites without providing us with personal data. In adherence to the principle of avoiding or restricting the use of personal data, we collect and record this type of data only if absolutely necessary, and only if they are provided by you voluntarily and intentionally, for instance, for processing your orders, answering your inquiries, providing you with access to special information and offers, or for rendering special services (for instance, mailing brochures).

Use of Personal Data and Transfer to Third Parties
We use your personal data only for the purposes indicated in this privacy notice. However, we collect, process and use personal data if, after due consideration of the interests of all parties, it is deemed essential for safeguarding the justified business interests of Schenker Australia Pty Ltd.

We will only pass your personal data on to the subsidiaries and business partners being involved in the processing of your order to the extent required. We will not provide your personal data to other third parties without your express permission and, above all, we will not sell this data to commercial users or make them available in any other form.

At all times, Schenker Australia Pty Ltd handles all private information of our clients and customers subject to the provisions of the Privacy Act 1988 (as amended) and the Australian Privacy principles (APPs).

Information, Modification and Deletion of Personal Data
You are entitled to inquire in writing which of your personal data, if any, we have recorded. In reply to such an inquiry, we will send you the pertinent information. We would ask you to send your inquiries to our compliance officer (see below).

Schenker Australia Pty Ltd
Legal Department; Compliance Officer
72-80 Bourke Road, Alexandria
New South Wales. Australia 2015.

Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr. Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to data protection, please contact: 

Schenker AG
Maik Goehrke
Kruppstraße 4 
45128 Essen


All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. For technical reasons, certain data might be collected and stored during a visit to dbschenker.com. As for example the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us.

If you register for one of our newsletter, the following required information is collected: Salutation, first name, last name, E-Mail address, industry you are working in.
In this case, we may use your e-mail address for promotional purposes.

If you sign up for our newsletter “logistics NewsFeed”, we save the IP address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of registration. We save this data to track (potential) abuse of the email address of a data subject, for our own legal protection. You can deregister from the newsletter at any time under unsubscribe "logistics NewsFeed" or by clicking the deregister link at the end of your newsletter.
If you object to the promotional use of your data, your data will only be used anonymized, for statistical analysis purposes.

To continuously improve our offerings, we save and analyze usage data from the online area on a pseudonymized basis. The legal basis for this is Article 6(1)(f) GDPR.

To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.

For processing of personal data required to fulfill a contract with you, the contract is the legal basis according to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also applies to processing operations that are required to execute preliminary measures, for example, if you ask about our products or services.

If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.

If you click on a link to an external page, you will move outside the pages of dbschenker.com. Schenker AG is therefore not responsible for the content, services or products offered on the linked website and also for the privacy and technical safety on the linked website.

Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).

The transmission of data and emails via the internet is generally unencrypted, and is therefore unprotected against third-party access. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter.

  • You can request information about what data is stored about you.
  • You may request rectification, deletion and limitation of the processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship
  • You have the right to appeal to a supervisory authority. The supervisory authority responsible for the Schenker AG is: Landesbeauftragte für den Datenschutz Nordrhein-Westfalen Kavalleriestrasse 2-4, 402013 Duesseldorf 
  • You have the right to transfer the data that you have provided us on the basis of a consent or a contract (data portability).
  • If you have given us consent for data processing, you can revoke it at any time in the same way that you have granted it. The revocation of the consent does not affect the legality of the processing due to the consent until the revocation.
  • To exercise your rights, send an email to: dataprotection@dbschenker.com

For the execution of the contract, the activation of instructions-dependent processors is usually a must, such as data center operators, printing or shipping service providers or other parties involved in the performance of the contract.

External service providers, who process data for us, are carefully selected by us and are strictly contractually obligated. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organisational measures and by supplementary controls.

Furthermore, your data will only be transmitted if you have given us your express consent or because of a legal regulation.

Transmission to third countries outside the EU/EEA or to an international organisation shall not take place unless there are adequate guarantees. These include the EU standard contractual clauses and an adequacy decision of the European Commission.

We want to give you the opportunity to make an informed decision for or against the use of cookies, unless these are not strictly necessary for the technical functioning of the website. 

Cookies are small text files in which personal data can be saved. Our data protection notice is intended to ensure that you are fully aware of data collection and processing, even where our web pages use cookies, and that you can make a correspondingly informed decision.

We therefore inform you here about the type and scope of the intended use of cookies on our web pages. The use of dbschenker.com/global is generally possible without cookies, unless these do not serve for technical purposes.

You can prevent tracking by cookies by changing your browser settings or prevent third-party cookies from being saved. You can change your browser settings as follows: 

Google Chrome


Google Browser-Add-on


Internet Explorerhttps://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefoxhttps://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer
Mozilla Firefox Privacy and Security Extensionshttps://addons.mozilla.org/en-US/firefox/extensions/privacy-security/
Mozilla Firefox Do-not-track



We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired. 

We use cookies that are active from the start of your visit to our website until the end of the respective browser session. These cookies are automatically invalid and deleted as soon as you close your internet browser. These cookies are also known as "session cookies". Session cookies are used in the following areas:

  • The cookie identifies the user when visiting the website for the duration of the active session.
  • The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.
  • The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties.​​​​​​​



Storage time


Saves user session information 

as long as the session is active, max 10 hours 


Identifys user and tracks analytics data (anonymized)

13 months

_gaUsed to distinguish users2 years
_gidUsed to distinguish users24 hours
_gatUsed to throttle request rate60 seconds


This cookie stores the session id for your web visit. It is used by SharpSpring to group together web visits from a single visitor served a SharpSpring token (ss_tk).

30 hours


This is the SharpSpring first-party cookie. We use it in conjunction with our marketing automation platform to ensure that web visitors receive the information that most interests them25 years
_ss_referrerThis is a traffic referrer cookie. We store the visitor’s referrer location for use by our marketing automation platform6 hours
koitkSession Ids from. Shaprspring1 month
sidSession Ids from. Shaprspring1 week
DSIDGoogle advertising cookie used for user tracking and ad targeting purposesSession

These cookies are created by Google DoubleClick and are used to show personalized advertisements (ads) based on previous visits to our website.

18 month
frEncrypted Facebook ID and Browser ID3 months
wdFacebook cookie to improve performance (display size)7 days
reg_fb_gateURL of last first Faceook pageSession
reg_fb_refURL of last visited Faceook pageSession
reg_ext_refUFacebook cookie (if) URL of external referral websiteSession
datrFacebook cookie Browser identification and timestamp2 years
dprFacebook cookie


Facebook cookie Yes/No

90 days
presenceFacebook cookie Chat stateSession

Facebook cookie Browser identification and timestamp

spin Session Facebook cookie

2 years

xsFacebook cookie Session ID90 days

Browser ID cookie

Current Session
BizoIDLinkedIn Ad analytics

6 months

BizoDataLinkedIn Ad analytics

6 months

BizoUserMatchHistoryLinkedIn Ad analytics6 months


LinkedIn Ad analytics6 months
_guidEloqua tracking
_liptEloqua tracking
bcookieLinkedIn Browser ID cookie1 year
jobs_hruLinkedIn Browser ID cookie
langLinkedIn Browser ID cookie
li_oatmlLinkedIn Browser ID cookie
liapLinkedIn Browser ID cookie
lidcLinkedIn routing cookie1 day
org_tcphcLinkedIn routing cookie
sdscLinkedIn routing cookie


LinkedIn routing cookie
1P_JARGoogle cookie. These cookies are used to collect website statistics and track conversion rates.1 day
OGPCGoogle cookie. These cookies are used to collect website statistics and track conversion rates.60 days

Google cookie. These cookies are used to collect website statistics and track conversion rates.

6 month
SSIDGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
SAPSIDGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
APISIDGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
HSIDGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
SIDCCGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
DSIDGoogle cookie. These cookies are used to collect website statistics and track conversion rates.2 years
UETcookie that tracks interaction on website after someone has clicked on a bing ad13 months

cookie that tracks interaction on website after someone has clicked on a bing ad

13 months
NAPcookie that tracks interaction on website after someone has clicked on a bing ad13 months
PPLStatecookie that tracks interaction on website after someone has clicked on a bing ad13 months
SRCHDcookie that tracks interaction on website after someone has clicked on a bing ad13 months
SRCHUIDcookie that tracks interaction on website after someone has clicked on a bing ad13 months
SRCHUSRcookie that tracks interaction on website after someone has clicked on a bing ad13 months
WLIDcookie that tracks interaction on website after someone has clicked on a bing ad13 months
WLScookie that tracks interaction on website after someone has clicked on a bing ad13 months

cookie that tracks interaction on website after someone has clicked on a bing ad

13 months
_SScookie that tracks interaction on website after someone has clicked on a bing ad13 months

cookie that tracks interaction on website after someone has clicked on a bing ad

13 months

Insofar as you have given your consent, this website uses Google Analytics and Google Ads, a web analytics services provided by Google LLC. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.

Google Analytics uses so-called cookies, these are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. We point out that on this website Google Analytics has been extended by an IP anonymization to ensure an anonymous collection of IP addresses (so-called IP masking). The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information about Terms of Use and Privacy, please visit Google Analytics Terms of Service and also Google Privacy&Terms

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. Advertisements are based on your interest in products previously shown to you on other websites. For this purpose, cookies are stored on your computer that contain your IP address and usage data.

The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 Sec. 1 sentence 1 lit. a GDPR. The recipient of the data collected is Google.

The personal data will be transmitted under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission in the USA. You can get the certificate here: Privacy Shield 

The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month. You can revoke your consent at any time with future effect by preventing the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google. Download and install Google Analytics Opt-out Browser Add-on 

Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking across devices, you must opt-out on all systems you use. If you click here, the opt-out cookie for this website will be set:

We use the Matomo analysis service on our website. Small text files (cookies) store data about how you use our website, including your IP address. These data are anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser settings at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.

Insofar as you have given your consent, this website uses Sharpspring, a web analytics service provided by SharpSpring.). This makes it possible to analyze the behavior of individuals on our websites in the context of advertising.

Loged Data

Insofar as you have given your consent we automatically collect and store, certain information about the your device (computer, tablet, smartphone) and the user’s activities. This includes:

  • Preferences and settings: time zone, language, and character size.
  • Identifiers: IP address.
  • Technical information: type of device, operating system name and version, device manufacturer, browser information (type, version), screen resolution.
  • Coarse geographic information: geographic location derived from the IP address.

We collect this data for the proper operation of our Platform. Until the user becomes a “lead” this data cannot be linked to a specific individual.

Traffic Data

Data generated by the use of the Platform also include:

  • Information about use of the Platform: date stamp, URL of the visited page, URL of the last webpage visited before visiting our Platform or a website using our Platform. URL of the last webpage visited before visiting our Service.

  • History of interaction with our webpages: pages viewed, time spent on a page, click through, clickstream data; queries made, search history, search results selected; comments made, type of service requested, purchases made.

We collect this data to understand how our Platform is used and to create statistics on the use of our Platform. Until the user becomes a “lead” this data cannot be linked to a specific individual.

Lead Data

If a visitor interacts with us, for example, to inquire about a service or registering on the platform, the visitor becomes a lead. In these cases, we will collect information provided to us through the form or questionnaire used to make the request, or the contact or other information provided at a trade show or industry event. The information is provided directly and voluntarily by the individual. Depending on the circumstances, the information may include:

  • First and Last Name

  • Name of the business

  • Email address

  • Street address, city, state, province and/or country

  • Telephone number

  • Website URL

  • Social Media Handles

  • Mobile Number

We collect to respond to a request from a lead so that we may provide information about our Service.

dbschenker.com embeds Google Maps. If you give your consent, in addition to log data, your IP address is transmitted to the Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.  
The relevant privacy policy can be found at https://www.google.com/intl/en_policies/privacy/.

On the site https://policies.google.com/technologies/product-privacy?hl=en&gl=en you can make settings for your privacy.

Public Liability Insurance provides protection to Schenker against claims for codify injury, property damage and resulting financial losses from third parties.
A simple example would be a DB Schenker owned truck of forklift crashing into a parked car and a claim for the repair of the vehicle.
This kind of insurance is a requirement for all business and we are often asked to provide this certificate of currency before we can commence operations. We should also similarly ask our suppliers and vendors to produce evidence of their own.

Public Liability Insurance Policy Summary

  • The policy is provided by AXA Insurance.
  • Local Broker is marsh Pty Ltd.
  • The policy has a limit of AUD 20 million per incident.
  • Policy deductible (excess) is AUD 4,080.
  • The cost of this Public Liability policy is allocated to local branches in line with internal corporate allocations.
  • Certificate of currency attached.
  • If a client requires its interest under this policy to be named please contact the legal department.