Infrastructure and safety specialist Jaybro enters a new age of freight forwarding with eSchenker

Australia and New Zealand’s leading civil construction, infrastructure, and supplier, Jaybro, has entered a new age of freight forwarding with advanced visibility and reporting, through eSchenker.

eSchenker is a digital logistics solution from DB Schenker that offers custom-built dashboards to cover the entire supply chain in a single view. eSchenker includes a suite of services that facilitate interaction throughout the supply chain and logistics process, including bookings, shipment tracking, reporting, invoice delivery, and more.

“We wanted to have greater visibility across the board,” explains Rhys Thomas, Purchasing Manager, Jaybro. “Our aim is to have a TV in each site with live feeds showing all relevant information, so anyone can see this at any time. The new eSchenker solution, currently being integrated, will achieve this goal for us,” he said.

“The advanced technology and resources of DB Schenker were major drawcards when we considered a new freight forwarding solution. DB Schenker has an office in all the countries we are shipping from, so they can provide us with live information, which can make a major difference to minimising demurrage and detention costs,” says Thomas.

“Jaybro as a company is expanding and developing, and our existing freight forwarding solution wasn’t keeping up. So we sought a new provider with the technology and resources to take our logistics to the next level, and DB Schenker provided us with the best long-term, customised solution,” he said.

Above and beyond

In addition to advanced new dashboards and real-time visibility, Thomas says it’s the outstanding customer service of the full DB Schenker team including transport, product, and customer service, that has been an invaluable to Jaybro. In particular, DB Schenker Key Account Manager, Nicky Wu.

“Nicky has provided us with some of the best customer service I’ve seen in the industry. If you message her with any problem or challenge, you can be confident she’ll find a solution – and quickly,” he said.

Nicky’s attitude and work ethic match well with Jaybro’s mission, started by Stephen Joyce in 1996, to make life easier for infrastructure workers.

Steve had been in the industry for many years as a site foreman and was frustrated with paying too much for site consumables, backorders with suppliers, and having to quote an eight digit part number when trying to order. It was out of these frustrations that Jaybro, and the overarching Jaybro mission, were born.

“DB Schenker is simplifying our logistics and supply chain in the same way we’ve been simplifying supply for the construction industry, so it’s a great alignment,” said Thomas.

KPI management

A major benefit of the eSchenker dashboards is that they provide, in one view, visibility of key KPIs, which can be customised to suit each application. DB Schenker Australia and New Zealand Sales Manager – Ocean, Gabriele Baum, says that Jaybro can now go from receiving 17 separate spreadsheets, to a single dashboard with all the relevant information in an easy-to-read format.

“These dashboards can be set up with all the information a company like Jaybro needs – anything from shipment bookings, to delivery timeframes, returning empty containers, schedule reliability, customs clearances and so many more,” said Baum.

“Additionally, we were able to provide the same service level for all full container load (FCL) and less than container load (LCL) movements, without any interruptions during the changeover. DB Schenker’s parcel service allowed us to provide a solution for Jaybro to send out samples – an unexpected value add that they are enjoying,” added Richard Goupy, Business Development Manager.

About DB Schenker

DB Schenker is committed to providing innovative supply chain solutions that challenge the status quo. As a global industry leader with more than 150 years of logistics experience, DB Schenker is proud to support industry and trade in the global exchange of goods.