Principle Customer Service Representative

Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling • Interact with management and warehouse personnel to establish service criteria and meet customer requirements • Follow up with customers and other departments to resolve invoice problems and discrepancies • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling • Accurately input into and retrieve information from the system • Audit air bills for completeness and accuracy. Research and maintain filings of air bills • Reconcile driver pickup and delivery manifests • Read, decode, and decipher freight coding in order to expedite freight movement and tracking process • Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment: Assignment Complexity - Work on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Accountability - Use ability as a skilled specialist to contribute in development of concepts and techniques, and to complete tasks in creative and effective ways. Impact of Decisions - Errors detectable upon supervisory review. Moderate impact on corporate operations and fiscal health. Working Relationships - Regularly interact with peers and management concerning matters of significantly complex scope and discretion. Scope - Work on problems extremely complex in scope. Act independently to determine methods and procedures on new assignments and may supervise the activities of other nonexempt personnel. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a principle level position. Proficient with Windows OS, Word, and MS Office Suite. Intermediate demonstrable proficiency with Excel (basic formulas and charts). Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 7 years of experience.

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity