Your tasks
- As a Regional Account Manager, you will be responsible for managing and developing assigned account(s), and the complex external and internal relationships necessary to do so.
- Serve as the focal point of contact for the customer's Regional Organisation, develop and maintain strategic multi-level relationships with those responsible for the various logistics and procurement functions of the customer.
- Facilitate sharing of know-how about the Key Account and leverage best practice
- Drive strategy mapping, account penetration, business improvement initiatives
- Be responsible for establishing and continuing leadership of a functional account management team in the region, countries, locations and globally as necessary.
- Lead and coordination the annual Key Account Management budget and development planning process
- Maintain an overview of the account status at all times and report as required
- Partner with all pertinent internal regions, country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
- Conduct regular business review meetings with the customer covering areas like service performance, business trends, opportunities and customer experience.
- Coordinate all activities for the customer, internally and externally that arise from the business review meetings
- Act as escalation point for the customer including operational escalations
- Identify value chain expansion opportunities for the assigned account(s)
- Coordinate tender planning and ensure execution by the Organisation
Requirements
- Strong Key Account Management skills are required to establish strategy and direction, including developing a vision for future business with the account(s), developing strategies to drive changes required to achieve the vision. Aligning and influencing people, motivating and inspiring our account team, the internal people responsible for the success of the account, and the Key Account contact and the customer.
- Exceptional relationship management & communication skills as well as multi-cultural competence & international way of thinking! With skills to enable planning & budgeting, organizing & staffing, controlling & problem solving.
- Graduated in Supply Chain Management / Transport and Logistics / Business Administration or equivalent education.
- Minimum 7 years of professional experience within the industry in an international sales environment
- Deep Knowledge and understanding of international transport and logistics operations across multiple modes
- Project management experience desirable
- Proven interest in the specific vertical market
- Ability to work under pressure, high flexibility, highly developed social-skills and service orientation
- Willingness to travel
- Strong business acumen with the ability to influence outcomes across multiple locations
- Financial and process analytical skills preferred
- Ability to work effectively in a customer driven deadline environment
- Ability to work in a cross-functional, matrix & virtual environment
- Ability and desire to achieve results
- Strong English language skills, additional languages are of advantage
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Contact
Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!
Schenker Europe GmbH
Edmund-Rumpler-Strasse 3
60549 Frankfurt am Main
Germany
david.d.miller@dbschenker.com
* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.