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Jan 24, 2023

Our vision and mission sets the foundation for sustainable success of PT Schenker Logistics Indonesia.

Vision:

To provide the First Choice Logistics Provider known for reliability and excellence

Mission:

1. To deliver quality logistics solutions for our customers.            

2. To contribute to the growth of our employees and our company.

Values:

Integrity             

We know and do what is right.

People              

We respect and value our people and treat them fairly and honestly.

Teamwork        

We work together as a team.

Quality               

We focus on and deliver quality within the company and towards our   customers.

Insights

Our 66,000+ employees in 2,000+ locations around the world make up leading specialists in land transport, global air and ocean freight, contract logistics and supply chain management.

Insights, DB Schenker in Indonesia

Our Corporate Office

Jakarta - Corporate Office

PT Schenker Logistics Indonesia
Jakarta - Corporate Office
Millennium Centennial Center, 19th Floor,
Jl. Jenderal Sudirman Kav. 25,
Karet, Setiabudi, Jakarta Selatan 12920
Phone +62 21 3973 8900

Our Airport Office

Jakarta - Airport Office

PT Schenker Logistics Indonesia
Jakarta - Airport Office
Soewarna Business Park, Blok J Lot 1
Soekarno-Hatta Intl Airport
19110 Jakarta
Phone +62 21 5591 2799

Relevant contact

Cris Villanueva
Director Air Freight
Send email

Our Logistics Sites

Jakarta - Logistics

DB Schenker
PT Schenker Logistics Indonesia
Marunda Estate Center
Blok F 7, 8, 9
14140 Jakarta
Phone +62 21 290 88 128

Relevant contact

Pandu Abimanyu
Area Operations
Send email

Insights, DB Schenker in Indonesia

Indonesian Freight Forwarder's Association

Standard Trading Conditions (STC) are terms and conditions for accepting cargo by shipping lines, airlines and logistics services providers such as freight forwarders and customs agents.

More information

Standard Trading Condition ALFI/ILFA 2016
http://ilfa.or.id/index.php?pg=stc_alfi-ilfa

Feb 10, 2025

Komplek KDA Junction Blok C5, Batam 29464
Phone: +62 77 8749 4711
Send email

Feb 10, 2025

Grha Bintang 1^st Floor, Unit A, Jl. Jend. Sudirman No. 423, Balikpapan Selatan 76114
Phone: +62 54 276 5702
Send email

Feb 10, 2025

Gedung Griya Bina Artha 2^nd Floor,
Jl. Pemuda No. 142, Semarang 50132
Phone: +62 24 761 4619
Send email

Feb 10, 2025

Ruko Citra Garden Blok A-5 No. 30
Jl. Jamin Ginting, Padang Bulan, Medan 20155
Phone: +62 61 452 1352
Send email

Feb 3, 2025

Contacts

Commercial
Bernardus Andre Hernawan
Field Sales Manager
Send email

Media/Partnership
Fellicia Putri
Marketing Communications
Send email

Mar 25, 2024

As DB Schenker’s representative in Indonesia, PT Schenker Logistics Indonesia combines more than 40 years of freight forwarding and logistics experience in the country. DB Schenker has been active in Indonesia since 1976 and formed a joint venture with our long-term partner, the Petrolog Indah Group in March 1999. With a vision to become the first-choice logistics provider known for its reliability and excellence, PT Schenker Logistics Indonesia currently employs over 500 people and has more than 20 locations throughout Indonesia.

Our branch offices are located in Jakarta, Tangerang, Medan, Batam, Semarang, Surabaya, and Balikpapan. In other areas of the country, reliable local partners are employed. Our products and services include air freight, ocean freight, rail freight, road freight, contract logistics, fairs and exhibitions, relocations, project cargo, cargo insurance and customs clearance.

DB Schenker Indonesia also has several specific country products, not limited to:

1. Rail Freight

Reconnecting with the roots of DB Schenker when it was found in 1872, PT. Schenker Petrolog Utama is proud to have our dedicated container rail service from Jakarta to Surabaya. Departing twice a day, the train rides only takes 18 hours, reducing the transit lead time by 50% and the cost by up to 20% for our customers.

We make transport better, more efficient and more reliable with customer-oriented and tailored solutions. We also offer customized industry solutions tailored up your needs for areas such as the chemicals, mineral oil, disposal, paper, metals and coal, and automotive industries. And with special environmentally friendly services like Eco Plus, we make rail the greenest mode of transportation.

2. Denpasar Hub

Denpasar Branch (DPS/Bali) offers the hub service by leveraging carrier capacities into Australia.

This alternative solution will ensure that you can meet lead times & rate requirement of your customer, especially during peak seasons. There are daily and double daily flights with total of 473tons per month capacity into AU main airports.

With no risk of ID import custom, cargo will be only transit in the transshipment area and if cargo arrives in DPS before 14.00 LT would be connected on the same day flight, including weekends. Our activities include DPS transit documentation handling, pallet build up and uplift to AU destination.

3. Domestic Ocean Freight

Through our Surabaya control tower, we efficiently handle your shipment to and from Banjarmasin, Balikpapan, Makassar, Manado, Ambon, Kupang, Kendari, Jayapura, Sorong, and other Indonesian ports.

We provide complete, end-to-end logistics services through our cross-docking facility in Surabaya, where we work with domestic and international partners. Our Surabaya cross docking facility is strategically located between Tanjung Perak and Teluk Lamong seaports.

We are also a registered customs broker with the Makassar Customs office, and for other eastern Indonesia ports, we work closely with local partners to ensure a smooth customs clearance process.

Quality Standards

We tend to take for granted that products and services meet quality standards, because we consistently deliver a customer experience that is above and beyond.

Certifications

• ISO 9001:2015 - Quality Management System
• ISO 14001:2015 - Environment Management System
• ISO 45001:2018 - Health and Safety Management System
• TAPA A - Security System
• GDP - Good Distribution Practice
• AEO certificate - Authorized Economic Operator

Location

Feb 10, 2025

Jl. Raya Satelit Indah Blok JT 1-2, Sukomanunggal,  Tanjungsari, Surabaya 60187
Phone: +62 31 995 34799
Send email

May 23, 2023

1) The party responsible for processing of personal data

Schenker AG is the party responsible for the processing of your data. The appointed data protection officer is Mr. Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to data protection, please contact: 

Schenker AG
Maik Goehrke
Kruppstraße 4 
45128 Essen

dataprotection@dbschenker.com

2) Which data do we collect and why do we process the data?

Fan pages on Social Media 
You can find us in various social media with their own appearance. In this way, we would like to provide you with a broad, multimedia offer and exchange ideas with you on important topics for you. In addition to the respective provider of a social network, we also collect and process personal user data on fan pages. This notice also informs you of what information we collect from you on our social media appearances, how we use them, and how you may object to our use of the data. The respective data processing purposes and data categories can be found in the respective offer, which is detailed below. The activities carried out by us and described in more detail below in social media are based on a balance of interests pursuant to Art. 6 para. 1 lit. f) GDPR.

A) Facebook

On the DB Schenker Group channel, we present our company on Facebook. If you visit our fan page, Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland collects, stores and processes your personal information in accordance with its privacy policy. The privacy policy can be found here. 

In addition, processing of personal data by us takes place only to a very limited extent. 
For the purpose of the needs-oriented design and continuous optimization of our pages, we use the statistics service Facebook Insights. This service records your activity on our site and makes it available to us in anonymised statistics. This gives us insights amongst others on the activity of our fan page visitors, the clicks of our page, the range of posts, clicks and average duration of video playback, information from which countries and cities our visitors come from, as well as statistics on the gender relations of our visitors.

Conclusions on individual users and access to individual user profiles by the administrator are not possible.

More information about Facebook Insights can be found here.

Regarding the processing of Insights data, there is a shared responsibility between Facebook and us. Details are provided in the Joint Controller Addendum, which you can find here.

Facebook Ireland provides the essence of the page insights supplement to affected persons.
In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary for proof of legal disputes within the limitation period.
In addition, we do not store and process personal data about you, with the exception of an online competition. In an online competition, the winners will be publicly marked with their username and asked to contact each other within 14 days via email. The winners must send their name and address so that the prize can be sent. These data are processed by us exclusively for the purpose of processing the online competition. For the online competition the respective terms of conditions of participation apply. The e-mails with the addresses are always deleted after 30 days, as long as they are not needed beyond that for the winning notification.

B) Instagram

The most beautiful pictures from the media library are posted on the DB Schenker channel, showing users the work of the various business units. The focus is on ecology and sustainability, innovation and technology as well as strengthening the employer brand, with a focus on all business areas. Likewise cross-media contents are published.

If you visit our fan page, personal data will be stored and processed by Instagram, 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland as an Instagram provider in accordance with Instagram's Privacy Policy. The privacy policy can be found here.
In addition, processing of personal data by us takes place only to a very limited extent. 

For the purpose of the needs-oriented design and continuous optimization of our pages, we use the statistics service Instagram Insights. This service records your activity on our site and makes it available to us in anonymised statistics. This gives us insights about the interactions of our fan page visitors, the clicks of our page, the reach of posts, information about our followers' activity, as well as information from which countries and cities our visitors come from, as well as statistics on the gender relations of our visitors. Conclusions on individual users and access to individual user profiles by the administrator are not possible.

In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary for proof of legal disputes within the limitation period.
In addition, we do not store and process personal data about you, with the exception of an online competition and Fan posts. In an online competition, the winners will be publicly marked with their username and asked to contact each other within 14 days via E-Mail. The winners must send their name and address so that the prize can be sent. These data are processed by us exclusively for the purpose of processing the online competitions. For online competitions the respective terms of conditions of participation apply. The e-mails with the addresses are always deleted after 30 days, as long as they are not needed beyond that for the winning notification.

We ask users, after we have publicly and without obligation, asked for permission to repost their pictures on the Instagram channel DB Schenker. The declaration of consent will be saved by us as a screenshot and the image as a file with details of the user. The photos and consent form will be stored as long as the photo is posted on the channel or until the consent is revoked. The reposted photo is being stored on the Instagram server for technical reasons [Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland]. A revocation is possible at any time (see below for details). In the case of cancellation, the image and the user's details are deleted immediately.

C) Twitter

The Twitter channel @DBSchenker is used for events, press and public relations on all topics of our company.
If you visit our Channel, which stores and processes Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, as the operator of Twitter personal information, to the extent described in the Privacy Policy. 

The privacy policy can be found here.

In addition, we do not store and process personally identifiable information about you. Just in case you send us a direct message, the user name will be saved.

In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary for proof of legal disputes within the limitation period.

3) Are data disclosed to third parties?

For the provision of our offer usually the involvement of instruction-dependent processors is required, such as data center operators, printing or shipping service providers or other parties. 
External service providers who process data for us on behalf of us are carefully selected by us and contractually strictly committed. The service providers work according to our instructions, which is ensured by strict contractual arrangements, by technical and organizational measures and by additional controls.
Moreover, your data will only be transmitted if you have given us an express consent or as a result of statutory provisions.
We point out that when processing through Facebook, Instagram and Twitter data of users may be processed outside the territory of the European Union. This may result in risks for the users because e.g. enforcement of user rights could be made more difficult. For details, please refer to the privacy policy of Facebook, Instagram and Twitter. With respect to US providers certified under the Privacy Shield, we point out that they are committed to upholding the EU's privacy standards.
We do not transfer data to third countries outside the EU / EEA or to an international organization unless there are adequate safeguards. These include the EU standard contractual clauses and an adequacy decision by the European Commission.

4) When will your data be deleted?

If we have collected personal data from you, we only store it for as long as it is necessary for the fulfillment of the purpose for which it was collected (eg in the context of a contractual relationship) or if this is provided for by law. Thus, we save your data in the framework of a contractual relationship at least until the complete termination of the contract. Subsequently, the data will be kept for the duration of the statutory retention period.

5) What rights do users have?

• You can request information about what data is stored about you.
• You may request rectification, deletion and limitation of the processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship
• You have the right to appeal to a supervisory authority. The supervisory authority responsible for the Schenker AG is: Landesbeauftragte für den Datenschutz Nordrhein-Westfalen Kavalleriestrasse 2-4, 402013 Duesseldorf 
• poststelle@ldi.nrw.de
• You have the right to transfer the data that you have provided us on the basis of a consent or a contract (data portability).
• If you have given us consent for data processing, you can revoke it at any time in the same way that you have granted it. The revocation of the consent does not affect the legality of the processing due to the consent until the revocation.
• You may object to the processing of data for reasons that arise from your particular situation, if the processing of data is based on our legitimate interests.
• You can contradict the advertising approach at any time with effect for the future (advertising contradiction).

To exercise your rights, send an email to: dataprotection@dbschenker.com

With regard to data processing on social networks, we recommend that you respond to requests such as : for information or other questions about user rights, to apply directly to the respective social network for a cancellation request, since only Facebook, Instagram, Twitter have full access to your user data. If you no longer wish to use the data processing described here in the future, by using the functions "I do not like this page anymore" and / or "Unsubscribe from this page" you can unblock your user profile from our site.

With regard to the processing of personal data via the service "Insights" offered by Facebook, Facebook has assumed the primary responsibility. This concerns the processing of Insights data and the implementation of the data subject rights. Therefore, please contact Facebook directly regarding all obligations under the GDPR with regard to the processing of Insights data. We will forward your inquiries to us on Facebook.

6) New functions, updating of the Privacy Policy

We adapt the privacy policy to changed functionalities or changed legal situations. Therefore, we recommend that you read the privacy policy at regular intervals. If your consent is required or parts of the privacy policy contain provisions of the contractual relationship with you, the changes will only be made with your consent.

Updated: 20.12.2018

May 23, 2023

We want to give you the opportunity to make an informed decision for or against the use of cookies, unless these are not strictly necessary for the technical functioning of the website. 

Cookies are small text files in which personal data can be saved. Our data protection notice is intended to ensure that you are fully aware of data collection and processing, even where our web pages use cookies, and that you can make a correspondingly informed decision.

We therefore inform you here about the type and scope of the intended use of cookies on our web pages. The use of dbschenker.com/global is generally possible without cookies, unless these do not serve for technical purposes.

You can prevent tracking by cookies by changing your browser settings or prevent third-party cookies from being saved. You can change your browser settings as follows: 

We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired. 

We use cookies that are active from the start of your visit to our website until the end of the respective browser session. These cookies are automatically invalid and deleted as soon as you close your internet browser. These cookies are also known as "session cookies". Session cookies are used in the following areas:

• The cookie identifies the user when visiting the website for the duration of the active session.
• The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.
• The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties.

May 23, 2023

dbschenker.com embeds Google Maps. If you give your consent, in addition to log data, your IP address is transmitted to the Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.  
The relevant privacy policy can be found at https://www.google.com/intl/en_policies/privacy/.

On the site https://policies.google.com/technologies/product-privacy?hl=en&gl=en you can make settings for your privacy.

May 23, 2023

All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. For technical reasons, certain data might be collected and stored during a visit to dbschenker.com. As for example the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us.

If you register for one of our newsletter, the following required information is collected: Salutation, first name, last name, E-Mail address, industry you are working in.
In this case, we may use your e-mail address for promotional purposes.

If you sign up for our newsletter “logistics NewsFeed”, we save the IP address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of registration. We save this data to track (potential) abuse of the email address of a data subject, for our own legal protection. You can deregister from the newsletter at any time under unsubscribe "logistics NewsFeed" or by clicking the deregister link at the end of your newsletter.
If you object to the promotional use of your data, your data will only be used anonymized, for statistical analysis purposes.

To continuously improve our offerings, we save and analyze usage data from the online area on a pseudonymized basis. The legal basis for this is Article 6(1)(f) GDPR.

To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.

For processing of personal data required to fulfill a contract with you, the contract is the legal basis according to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also applies to processing operations that are required to execute preliminary measures, for example, if you ask about our products or services.

If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.

If you click on a link to an external page, you will move outside the pages of dbschenker.com. Schenker AG is therefore not responsible for the content, services or products offered on the linked website and also for the privacy and technical safety on the linked website.

May 23, 2023

The transmission of data and emails via the internet is generally unencrypted, and is therefore unprotected against third-party access. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter.