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Privacy Notice for Customers & Suppliers Explaining How Schenker Limited uses Personal information

1    Who we are

We are Schenker Limited, a company incorporated in England and Ireland with registered number 00383914. We are also registered with the Information Commissioner's Officer with registration number Z8101870. This registration covers the uses of personal information set out below.

 

2 What is Personal Information

Personal information is any information which we collect about you that can be used to identify you. It includes any information, such as your name, address, IP address. It also includes any personal information that we may collect about you that is in the public domain, such as information made public on social media that is available to us when you connect with us on social media. It is our intention to provide you with as much information as possible about what we do with that personal information, so that when you provide the personal information to us, you do so with an awareness of how it will be used.

 

3 How we collect your personal information and why 

Schenker Limited (we, us, our) collect personal information about you, and there are different ways that we might do so; this privacy notice tells you what to expect when we collect personal information from:

(a) Visitors to our website

(b) Social media

(c) Anyone who contacts us;

(d) Anyone who subscribes to our marketing

(e) Business Cards

All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. For technical reasons, certain data might be collected and stored during a visit to dbschenker.com. As for example the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us.

If you register for one of our newsletter, the following required information is collected: Salutation, first name, last name, E-Mail address, industry you are working in.
In this case, we may use your e-mail address for promotional purposes.

If you sign up for our newsletter “logistics NewsFeed”, we save the IP address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of registration. We save this data to track (potential) abuse of the email address of a data subject, for our own legal protection. You can deregister from the newsletter at any time under unsubscribe "logistics NewsFeed" or by clicking the deregister link at the end of your newsletter.
If you object to the promotional use of your data, your data will only be used anonymized, for statistical analysis purposes.

To continuously improve our offerings, we save and analyze usage data from the online area on a pseudonymized basis. 

If you click on a link to an external page, you will move outside the pages of dbschenker.com. Schenker AG is therefore not responsible for the content, services or products offered on the linked website and also for the privacy and technical safety on the linked website.

Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).

The transmission of data and emails via the internet is generally unencrypted and is therefore unprotected against third-party access. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter.

Under the Data Protection Act 2018, you have a number of important rights available to you for free. In summary, those include rights to:

1. Right to object

  • You have the right to object to us handling your personal data when:
    • we are handling your personal data based on our legitimate interests. If you ask us to stop handling your personal data in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal data should continue; or
    • for marketing purposes. If you ask us to stop handling your personal data on this basis, we will stop. 

2. Right of access

  • You are entitled to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are handling. 

3. Right to rectification

  • You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

4. Right to restriction

  • You can restrict our processing of your personal data where:
    •  you think we hold inaccurate personal data about you
    • our handling of your personal data breaks the law, but you do not want us to delete it
    • we no longer need to process your personal data, but you want us to keep it for legal reasons
    • we are handling your personal data because we have a legitimate interest, and you are in the process of objecting to this use of your personal data
    • Where you exercise your right to restrict us from using your personal data, we will then only process your personal data when you agree, except for storage purposes and to handle legal claims.

5. Right to data portability

  • You have the right to receive the personal data we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal data. This right only applies to your personal data that we are handling because you consented to us using it or because there is a contract in place between us.

6. Right to erasure

  • You have the right to require us to erase your personal data which we are handling in the following circumstances:
    • we no longer need to use your personal data for the reasons we told you we collected it for
    • where we needed your consent to use your personal data and you have withdrawn your consent and there is no other lawful way, we can continue to use your personal data
    • you object to our use of your personal data and we have no compelling reason to carry on handling your personal data
    • our handling of your personal data has broken the law
    •  we must erase your personal data to comply with a law we are subject to

7. Right to complain

For the execution of the contract, the activation of instructions-dependent processors is usually a must, such as data center operators, printing or shipping service providers or other parties involved in the performance of the contract.

External service providers, who process data for us, are carefully selected by us and are strictly contractually obligated. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organisational measures and by supplementary controls.

We want to give you the opportunity to make an informed decision for or against the use of cookies, unless these are not strictly necessary for the technical functioning of the website. 

Cookies are small text files in which personal data can be saved. Our data protection notice is intended to ensure that you are fully aware of data collection and processing, even where our web pages use cookies, and that you can make a correspondingly informed decision.

We therefore inform you here about the type and scope of the intended use of cookies on our web pages. The use of dbschenker.com/global is generally possible without cookies, unless these do not serve for technical purposes.

You can prevent tracking by cookies by changing your browser settings or prevent third-party cookies from being saved. You can change your browser settings as follows: 

Google Chrome

http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Google Browser-Add-on

https://tools.google.com/dlpage/gaoptout/

Internet Explorerhttps://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefoxhttps://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer
Mozilla Firefox Privacy and Security Extensionshttps://addons.mozilla.org/en-US/firefox/extensions/privacy-security/
Mozilla Firefox Do-not-track

https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature

Operahttp://help.opera.com/Linux/12.10/en/cookies.html#prefs
Safarihttps://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired. We use cookies that are active from the start of your visit to our website until the end of the respective browser session. These cookies are automatically invalid and deleted as soon as you close your internet browser. These cookies are also known as "session cookies". Session cookies are used in the following areas:

The cookie identifies the user when visiting the website for the duration of the active session.

The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.

The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties.

Name

Function

Storage time

_pk_ses.15.dd94

Saves user session information 

as long as the session is active, max 10 hours 

_pk_id.15.dd94

Identifys user and tracks analytics data (anonymized)

13 months

dbschenker.com embeds Google Maps. If you give your consent, in addition to log data, your IP address is transmitted to the Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.  
The relevant privacy policy can be found at https://www.google.com/intl/en_policies/privacy/.

On the site https://policies.google.com/technologies/product-privacy?hl=en&gl=en you can make settings for your privacy.

1) The party responsible for processing of personal data

Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr. Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to data protection, please contact

Schenker AG

Maik Goehrke

Kruppstraße 4

45128 Essen

dataprotection@dbschenker.com


2) Which data do we collect and why do we process the data?

Fan pages on Social Media 
You can find us in various social media with their own appearance. In this way, we would like to provide you with a broad, multimedia offer and exchange ideas with you on important topics for you. In addition to the respective provider of a social network, we also collect and process personal user data on fan pages. This notice also informs you of what information we collect from you on our social media appearances, how we use them, and how you may object to our use of the data. The respective data processing purposes and data categories can be found in the respective offer, which is detailed below.

A) Facebook

On the DB Schenker Group channel, we present our company on Facebook. If you visit our fan page, Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland collects, stores and processes your personal information in accordance with its privacy policy. The privacy policy can be found here

In addition, processing of personal data by us takes place only to a very limited extent. 
For the purpose of the needs-oriented design and continuous optimization of our pages, we use the statistics service Facebook Insights. This service records your activity on our site and makes it available to us in anonymised statistics. This gives us insights amongst others on the activity of our fan page visitors, the clicks of our page, the range of posts, clicks and average duration of video playback, information from which countries and cities our visitors come from, as well as statistics on the gender relations of our visitors.

Conclusions on individual users and access to individual user profiles by the administrator are not possible.

More information about Facebook Insights can be found here.

Regarding the processing of Insights data, there is a shared responsibility between Facebook and us. Details are provided in the Joint Controller Addendum, which you can find here.

Facebook Ireland provides the essence of the page insights supplement to affected persons.
In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary for proof of legal disputes within the limitation period.
In addition, we do not store and process personal data about you, with the exception of an online competition. In an online competition, the winners will be publicly marked with their username and asked to contact each other within 14 days via email. The winners must send their name and address so that the prize can be sent. These data are processed by us exclusively for the purpose of processing the online competition. For the online competition the respective terms of conditions of participation apply. The e-mails with the addresses are always deleted after 30 days, as long as they are not needed beyond that for the winning notification.

B) Instagram

The most beautiful pictures from the media library are posted on the DB Schenker channel, showing users the work of the various business units. The focus is on ecology and sustainability, innovation and technology as well as strengthening the employer brand, with a focus on all business areas. Likewise cross-media contents are published.

If you visit our fan page, personal data will be stored and processed by Instagram, 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland as an Instagram provider in accordance with Instagram's Privacy Policy. The privacy policy can be found here.
In addition, processing of personal data by us takes place only to a very limited extent. 

For the purpose of the needs-oriented design and continuous optimization of our pages, we use the statistics service Instagram Insights. This service records your activity on our site and makes it available to us in anonymised statistics. This gives us insights about the interactions of our fan page visitors, the clicks of our page, the reach of posts, information about our followers' activity, as well as information from which countries and cities our visitors come from, as well as statistics on the gender relations of our visitors. Conclusions on individual users and access to individual user profiles by the administrator are not possible.

In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary, for proof of legal disputes within the limitation period.
In addition, we do not store and process personal data about you, with the exception of an online competition and Fan posts. In an online competition, the winners will be publicly marked with their username and asked to contact each other within 14 days via E-Mail. The winners must send their name and address so that the prize can be sent. These data are processed by us exclusively for the purpose of processing the online competitions. For online competitions the respective terms of conditions of participation apply. The e-mails with the addresses are always deleted after 30 days, as long as they are not needed beyond that for the winning notification.

We ask users, after we have publicly and without obligation, asked for permission to repost their pictures on the Instagram channel DB Schenker. The declaration of consent will be saved by us as a screenshot and the image as a file with details of the user. The photos and consent form will be stored as long as the photo is posted on the channel or until the consent is revoked. The reposted photo is being stored on the Instagram server for technical reasons [Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland]. A revocation is possible at any time (see below for details). In the case of cancellation, the image and the user's details are deleted immediately.

C) Twitter

The Twitter channel @DBSchenker is used for events, press and public relations on all topics of our company.
If you visit our Channel, which stores and processes Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, as the operator of Twitter personal information, to the extent described in the Privacy Policy. 

The privacy policy can be found here.

In addition, we do not store and process personally identifiable information about you. Just in case you send us a direct message, the user name will be saved.

In addition, we store usernames and comments that are deleted for violating the netiquette. These will only be tracked if necessary for proof of legal disputes within the limitation period.

3) Are data disclosed to third parties?

For the provision of our offer usually the involvement of instruction-dependent processors is required, such as data center operators, printing or shipping service providers or other parties. 
External service providers who process data for us on behalf of us are carefully selected by us and contractually strictly committed. The service providers work according to our instructions, which is ensured by strict contractual arrangements, by technical and organizational measures and by additional controls.
Moreover, your data will only be transmitted if you have given us an express consent or as a result of statutory provisions.
We point out that when processing through Facebook, Instagram and Twitter data of users may be processed outside the territory of the European Union. This may result in risks for the users because e.g. enforcement of user rights could be made more difficult. For details, please refer to the privacy policy of Facebook, Instagram and Twitter.

4) When will your data be deleted?

If we have collected personal data from you, we only store it for as long as it is necessary for the fulfillment of the purpose for which it was collected (eg in the context of a contractual relationship) or if this is provided for by law. Thus, we save your data in the framework of a contractual relationship at least until the complete termination of the contract. Subsequently, the data will be kept for the duration of the statutory retention period.

5) What rights do users have?

Under the Data Protection Act 2018, you have a number of important rights available to you for free. In summary, those include rights to:

Right to object

  • You have the right to object to us handling your personal data when:
    • we are handling your personal data based on our legitimate interests. If you ask us to stop handling your personal data in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal data should continue; or
    • for marketing purposes. If you ask us to stop handling your personal data on this basis, we will stop.

Right of access

  • You are entitled to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are handling.

Right to rectification

  • You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

Right to restriction

  • You can restrict our processing of your personal data where:
    • you think we hold inaccurate personal data about you
    • our handling of your personal data breaks the law, but you do not want us to delete it
    • we no longer need to process your personal data, but you want us to keep it for legal reasons
    • we are handling your personal data because we have a legitimate interest, and you are in the process of objecting to this use of your personal data
  • Where you exercise your right to restrict us from using your personal data, we will then only process your personal data when you agree, except for storage purposes and to handle legal claims.

Right to data portability

  • You have the right to receive the personal data we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal data. This right only applies to your personal data that we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

  • You have the right to require us to erase your personal data which we are handling in the following circumstances:
    • we no longer need to use your personal data for the reasons we told you we collected it for
    • where we needed your consent to use your personal data and you have withdrawn your consent and there is no other lawful way, we can continue to use your personal data
    • you object to our use of your personal data and we have no compelling reason to carry on handling your personal data
    • our handling of your personal data has broken the law
    • we must erase your personal data to comply with a law we are subject to

Right to complain

Our website provides you with different ways to contact us. All communications are handled, reviewed and responded to internally by us.

Please note, however, that:

(e) email monitoring or blocking software may also be used and that you have a responsibility to ensure that any email you send to us is within the bounds of the law;

(f) we use Cisco (in the UK) and Avaya (in Ireland) for our main call system, which provides caller ID services, we will only use this information for the purposes of handling your call and contacting you in relation to the purpose of your call.

As part of communicating with us, you will also submit personal information about you that we require in our legitimate interest. This includes basic contact information that is used to conduct our business with you.

We will delete this personal data when we reasonably consider that we no longer need it for this purpose.

Please note that we may need to contact you by post, email or telephone. Please can you make sure that you keep us updated of any changes to your contact details?

We do not collect any "special" personal data as defined in the data protection legislation.

If you are a customer, or have made an enquiry, we will have given you a clear opportunity to object or opt-out of receiving marketing communications at the time of collecting your personal information. If you have not opted out of receiving the marketing communication, we will contact you by email or telephone in our legitimate interests to promote our products and services that are relevant to your purchase or enquiry. You have the right to object to receiving these communications at any time by contacting us on the details below.

If you are not a customer but are interested in our products and services, we will provide you with a clear choice to consent to receiving marketing promotional material, updates, reminders and communications by giving you an opt-in to receiving such communications. If you have provided your consent we will collect your contact details (name, postal address and email address) to provide you with such communications. You have the right to withdraw your consent at any time. For full details on how to withdraw consent please see below.

If you ever decide you no longer wish to receive our marketing communications, you opt out at any time by unsubscribing from the mailing list, using the link provided in the marketing communications email, or by using the contact details below. If you do unsubscribe, please note that we will still keep your email in a separate secure list so that we can make sure that you do not receive our marketing communications again in the future.

If you provide us with a business card, we will take care to ensure that it is only used for business purposes. Personal data from the business card will be stored securely on our Sales Cloud with appropriate protection in place to keep secure.

4. Your data and third parties

We do use third parties to provide services to us from time to time; therefore, we will need to share data with them that it is in our legitimate interests for business administrative needs.

When personal data is transferred to countries outside of the UK & Ireland and the European Economic Area those countries may not offer an equivalent level of protection for personal data to the laws in the UK. Where this is the case we will ensure that appropriate safeguards are put in place to protect your personal data.

Your personal data may be shared with international affiliates. This data is subject to Corporate Privacy Policies and is stored in a secure manner.

 

5 Disclosure of personal information

We will not usually disclose your personal information other than as already explained in Section 2 and 3 above. However, there may be circumstances where we need to share personal information other than as anticipated in Section 2 and 3 above. These include:

5.1.1  where we are legally required to disclose the information. This includes sharing the personal information with tax authorities and law enforcement agencies for the purposes of the prevention and detection of crime;

5.1.2   where we need to disclose the personal information for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights;

5.1.3  disclosure is required to protect the our interests, or someone else's interests (for example, to prevent fraud);

5.1.4  disclosure is necessary to protect your vital interests (for example if you are unwell at our premises, we may need to seek medical assistance);

5.1.5  it is to a third party for the purposes of providing administrative or processing services on our behalf. If such disclosure is required we will take steps to ensure that the third party protects the personal information in the same way that we do and notify you of any changes to this privacy notice; and

5.1.6 to any prospective purchaser of our business assets or organisation.

 

6 Keeping personal information secure

We know that you provide your personal information in good faith and expect it to be looked after. This is why we take the security of your personal information seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect your personal information.

This includes: Personal Data stored on local drives, shared folders, locked cabinets and other platforms) and the security measures include firewalls, virus-checking, security updates, encryption and password protection, regular back-ups, secure removal before disposing of old computers and anti-spyware tools.

 

7 Your rights

You have a number of rights in relation to your personal data, these include the right to:

  • request that your personal data is corrected if you believe it is incorrect, incomplete or inaccurate;
  • if we are continuing to process personal data beyond the period when it is necessary to do so for the purpose for which it was originally collected;
  • if we are relying on consent as the legal basis for processing and you withdraw consent;
  • if we are relying on legitimate interest as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing;
  • if the personal data has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation);
  • if it is necessary to delete the personal data to comply with a legal obligation;
  • personal data is inaccurate;
    • request that we erase your personal data in the following circumstances:
    • if we are continuing to process personal data beyond the period when it is necessary to do so for the purpose for which it was originally collected;
    • if we are relying on consent as the legal basis for processing and     you withdraw consent;
    • if we are relying on legitimate interest as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing;
    • if the personal data has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation);
    • if it is necessary to delete the personal data to comply with a legal obligation;
  • ask us to restrict our data processing activities where you consider that:
    • personal data is inaccurate;
    • our processing of your personal data is unlawful ;
    • where we no longer need the personal data but you require us to keep it to enable you to establish, exercise or defend a legal claim;
    • where you have raised an objection to our use of your personal data;
  • request a copy of certain personal data that you have provided to us in a commonly used electronic format. This right relates to personal data that you have provided to us that we need in order to perform our agreement with you and personal data where we are relying on consent to process your personal data;
  • object to our processing of your personal data where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal data;
  • not be subject to automated decisions which produce legal effects or which could have a similarly significant effect on you.

 

8 Complaints

You are important to us, and so is protecting your personal information. We have high standards when it comes to collecting and using personal information. For this reason, we take any complaints we receive from you about our use of your personal information very seriously and request that you bring any issues to our attention.

Where you are communicating with us for the purpose of making a complaint, we will only use your personal information to handle, investigate and respond to the complaint and to check on the level of service we provide. Where the complaint is about a member of our team, we may have to disclose your identity to whoever the complaint is about. You may let us know that you don't want information that identifies you to be disclosed and we will try to respect your request; however, it may not be always possible to handle a complaint on an anonymous basis.

If you are unhappy, you can also contact the Information Commissioner's office to make a complaint directly.

 

9 Updating this privacy notice

We keep our privacy notice under regular review in order to ensure that it properly reflects our use of personal information.

 

10 How to contact us

You can contact us by:

Post:

Schenker House
Unit 3 Lhr Portal Scylla Road
London Heathrow Airport Hounslow
Middlesex TW6 3FE

Email: gdpr@dbschenker.com