1 Who we are
We are Schenker Limited, a company incorporated in England and Ireland with registered number 00383914. We are also registered with the Information Commissioner's Officer with registration number Z8101870. This registration covers the uses of personal information set out below.
2 What is Personal Information
Personal information is any information which we collect about you that can be used to identify you. It includes any information, such as your name, address, IP address. It also includes any personal information that we may collect about you that is in the public domain, such as information made public on social media that is available to us when you connect with us on social media. It is our intention to provide you with as much information as possible about what we do with that personal information, so that when you provide the personal information to us, you do so with an awareness of how it will be used.
3 How we collect your personal information and why
Schenker Limited (we, us, our) collect personal information about you, and there are different ways that we might do so; this privacy notice tells you what to expect when we collect personal information from:
(a) Visitors to our website
(b) Social media
(c) Anyone who contacts us;
(d) Anyone who subscribes to our marketing
(e) Business Cards
4. Your data and third parties
We do use third parties to provide services to us from time to time; therefore, we will need to share data with them that it is in our legitimate interests for business administrative needs.
When personal data is transferred to countries outside of the UK & Ireland and the European Economic Area those countries may not offer an equivalent level of protection for personal data to the laws in the UK. Where this is the case we will ensure that appropriate safeguards are put in place to protect your personal data.
Your personal data may be shared with international affiliates. This data is subject to Corporate Privacy Policies and is stored in a secure manner.
5 Disclosure of personal information
We will not usually disclose your personal information other than as already explained in Section 2 and 3 above. However, there may be circumstances where we need to share personal information other than as anticipated in Section 2 and 3 above. These include:
5.1.1 where we are legally required to disclose the information. This includes sharing the personal information with tax authorities and law enforcement agencies for the purposes of the prevention and detection of crime;
5.1.2 where we need to disclose the personal information for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights;
5.1.3 disclosure is required to protect the our interests, or someone else's interests (for example, to prevent fraud);
5.1.4 disclosure is necessary to protect your vital interests (for example if you are unwell at our premises, we may need to seek medical assistance);
5.1.5 it is to a third party for the purposes of providing administrative or processing services on our behalf. If such disclosure is required we will take steps to ensure that the third party protects the personal information in the same way that we do and notify you of any changes to this privacy notice; and
5.1.6 to any prospective purchaser of our business assets or organisation.
6 Keeping personal information secure
We know that you provide your personal information in good faith and expect it to be looked after. This is why we take the security of your personal information seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect your personal information.
This includes: Personal Data stored on local drives, shared folders, locked cabinets and other platforms) and the security measures include firewalls, virus-checking, security updates, encryption and password protection, regular back-ups, secure removal before disposing of old computers and anti-spyware tools.
7 Your rights
You have a number of rights in relation to your personal data, these include the right to:
You are important to us, and so is protecting your personal information. We have high standards when it comes to collecting and using personal information. For this reason, we take any complaints we receive from you about our use of your personal information very seriously and request that you bring any issues to our attention.
Where you are communicating with us for the purpose of making a complaint, we will only use your personal information to handle, investigate and respond to the complaint and to check on the level of service we provide. Where the complaint is about a member of our team, we may have to disclose your identity to whoever the complaint is about. You may let us know that you don't want information that identifies you to be disclosed and we will try to respect your request; however, it may not be always possible to handle a complaint on an anonymous basis.
If you are unhappy, you can also contact the Information Commissioner's office to make a complaint directly.
9 Updating this privacy notice
We keep our privacy notice under regular review in order to ensure that it properly reflects our use of personal information.
10 How to contact us
You can contact us by:
Unit 3 Lhr Portal Scylla Road
London Heathrow Airport Hounslow
Middlesex TW6 3FE