Operations Manager - GPIS, Operations

•    Reporting to the Head of Department.

•    Oversee and manage all aspects of shipment forwarding for project cargo, includingc, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, route surveys, etc.

•    Source the best rates for all shipments and provide feedback on any business opportunities.

•    Follow up on the preparation and processing of shipments, providing status updates and responding promptly to customer inquiries.

•    Ensure all necessary documentation is completed accurately for shipments and plan for timely collection/delivery of shipments with contractors to meet shipping line and/or co-loaders' closing times.

•    Ensure COD (Cash on Delivery) customers' payments are collected prior to the release of bills of lading or delivery to customers.

•    Attend to all messages related to operational matters and resolve issues efficiently.

•    Close all job files promptly to meet month-end closing of accounts.

•    Follow up on sales leads and enquiries from overseas offices and/or agents.

•    Establish new services and plan groupage services as directed.

•    Provide strong leadership, guidance, and mentorship to junior staff/subordinates, ensuring they are equipped with the knowledge and skills to perform their operational tasks effectively. Conduct regular performance reviews and offer constructive feedback to enhance individual and team performance.

•    Develop and implement training programs for subordinates to improve their understanding of specialized logistics operations, including handling OOG/OOW cargo, breakbulk, heavy-lifting, DG cargo, and route surveys.

•    Manage relationships with key logistics partners and negotiate better terms.

•    Identify ways to streamline operations and improve overall efficiency.

•    Other duties as may be delegated by the Head of Department from time to time.

Specific Accountabilities:

•    Manage relationships with key logistics partners and negotiate better terms.

•    Reject any vendors not conforming to specifications or invoices that do not align with quotations.

•    Ensure compliance with safety regulations and protocols in handling specialized cargo.

•    Conduct regular reviews of operational processes to enhance service quality and efficiency.

•    Monitor and evaluate the performance of junior staff, ensuring operational tasks are carried out accurately and efficiently. Provide hands-on support and guidance to resolve complex operational challenges.

•    Minimum education requirement: Polytechnic Diploma; Degree holders are preferred.

•    Certificates in Transport Logistics are an added advantage.

•    Minimum 5 years of related work experience, with significant experience in handling project cargo and specialized logistics operations.

•    Proficient in Import/Export Documentation.

•    Good understanding of carriers, contractors, and shipping procedures.

•    Extensive experience with OOG/OOW cargo, breakbulk, heavy-lifting operations, DG cargo, fastening/lashing, and route surveys.

•    Excellent command of written and spoken English.

•    Self-motivated and customer-oriented.

•    High endurance and able to work under pressure.

•    Strong leadership and mentoring skills.

•    Proven track record in managing complex logistics operations and leading teams.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

To be considered for this position you must have valid rights to work and live in Malaysia