Team Manager O2C

Responsibilities:

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs.
• Act as escalation point and manage complaints at managerial level as well as track solutions.
• Overseeing the day-to-day activities of the accounts receivable team.
• Assigning workloads and tasks to team members, prioritizing and scheduling work.
• Setting targets and goals for the team to achieve, monitoring performance, and providing feedback.
• Conducting regular performance evaluations and ensuring team members receive necessary training.
• Managing and maintaining the accounts receivable system, ensuring accuracy and completeness of records.
• Continuously monitoring and improving accounts receivable procedures, processes, and systems.
• Developing and implementing policies and procedures for the accounts receivable function.
• Identifying opportunities for process automation or improvement and recommending solutions.
• Responsible for managing allocated budget as required.
• Collaborating with other teams to ensure smooth integration of accounts receivable processes with other functions.
• Building and maintaining strong relationships with stakeholders.
• Communicating effectively with internal and external stakeholders regarding account receivable issues and processes.
• Managing and resolving any escalations or issues related to customer payments or accounts.
• Providing timely and accurate reports to stakeholders on accounts receivable performance.
• Lead and manage team members performance and development, proper staffing, and work allocations.
• Ensure team members engagement, development, sustain and retain employees.
• Oversee and assure team members training quality and positive overall experience.
• Oversees and reviews internal and external audit procedures, initiate changes according to audit feedback.

Qualifications:

• University degree / Bachelor of Sciences in Economics or Business Administration with major in accounting, represent an advantage.
• At least 3 years of experience in one of the process areas, (namely, O2C, General Ledger, Asset Accounting, Accounts Payable and Accounts Receivable) of which at least 1 year in a similar (department/process) managerial role.
• Proven experience in supervising a team within Accounts Receivable processes in a complex and international business environment. 
• Proven knowledge of finance and accounting processes and process improvements.
• Solid end-to-end process understanding. 
• Ability to lead, develop and mentor team members.
• Outstanding customer service orientation and communication skills.
• Stakeholder management skills.
• Excellent analytical skills and very strong continuous improvement skills.
• Self-disciplined with ability to work independently and under stress and pressure.
• High-Proficient Excel skills and experience with SAP.
• Target and result driven.
• Must be fluent in English (both written and spoken).

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.