Freight Forwarding Control Tower - APAC MEA
-PO’s follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be respected
-Daily monitoring and tracking of shipping orders within Carla
-Update of statuses, milestones, reason codes (QCT)and reconciliation for order management.
-Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops, suppliers)
-First escalation and recovery assistance (Investigation)
-Ensure TMS to be in full compliance by the origin and destination
Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*
-Create shipments and edit labels (DHL+)
-Update Carla, Monitoring and tracking using my DHL+ application
-Claims management
-Reporting and Performance Analysis (DHL KAD)
Parcel Services - For export shipments out of Roissy and Singapore
-Follow up of shipments, checking and update
-Reconciliation in Carla, Monitoring and tracking
-Claims management
-Reporting and Performance Analysis (DHL KAD)
Air Invoicing
-Receiving and checking of DHL invoices vs agreed rates
-Dispute management and monitoring
-SGBS creates outgoing Invoices that Schenker FR will use to bill Air France Industries
- Must be a graduate of a Bachelors degree in any Business Field
- Has Background in the Freight Forwarding Industry. Knows Air Operations is a plus.
- Communicates effectively (verbal and written)
- High attention to detail
- Team Player
- Is able to prioritize and manage multiple tasks
- Good coordination skills and task/process oriented
- Flexible and ability to work with minimal supervision
- Confident in Speaking with Foreign Counterparts.
- Engages the team and others in the organization
- Contributes to Process Improvement
- Has experience in a Shared Service of the same industry
- Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.