Customer Service Center

Whether you’re looking for a pickup/booking, need a quote, need help tracking a shipment or would like to solve a problem you’ll find many ways to contact us. We are here to help you with general inquiries and here you will find answers to your questions about shipping documents, payment options, how to get a quote and more.

Contact Customer Service

Please send us an email for general questions. 
And if you need an answer immediately, you can Chat with us
Our current email response time is 2 business days.
Monday-Friday: 8:00am – 5:00 pm (MDT)

Get a quote.

For Land Transport. 800-225-5229
Part (LTL) and Full (FTL) truckloads: email - groundquotes@dbschenker.com
Intermodal: email - groundquotes@dbschenker.com

For Air Freight shipments: 800-225-5229

For Ocean Freight: 800-225-5229

Transatlantic Eastbound cargo: email TAEB-usaquotesupport@schenker.com
Transatlantic Westbound cargo: email: TAWB-usaquotesupport@schenker.com
Latin America cargo: email  Ocean.Pricing.US.LASB@dbchenker.com
Transpacific cargo: email quotesupport@transpac-schenker.com

Woman windowfront business operations

Report Concerns

DB Schenker is committed to safeguarding our integrity. If you have concerns about suspected violations, or a report of serious misconduct, we encourage you to get in touch with us.

View more

Resource Center

All the resources, tools, documents and links you need to run your transportation and logistics effectively

View more

Latest News

At DB Schenker we keep you up-to-date with service notifications that could affect your shipments in transit, deliveries, or regulatory compliance.

View more