DB Schenker in the USA makes every effort to maintain the maximum level of freight integrity. At the same time, we realize that problems do occasionally happen.
In the unfortunate event of damage or loss to your goods, the following procedure outlines the steps you must take to ensure timely settlement of a cargo claim:
In the event of a cargo claim, immediately notify the DB Schenker Cargo Claims Department within the claim notification time limitations set forth in the respective transport document that the goods are transported under.
All claims and inquiries should be sent to: firstname.lastname@example.org
Failure to notify Schenker, Inc. within the following time limits could lead to a claim being denied to Schenker, Inc.:
Non-delivery of the goods
If this shipment was insured by Schenker, Inc. please submit the insurance certificate and we will refer the matter to the insurer. If you have your own cargo insurance policy, or if the shipper insured the cargo, please present this claim to the appropriate insurance company for processing as noted on the certificate or policy. Schenker, Inc. will then resolve this matter directly with the insurer once they have settled the claim.
Protect damaged cargo from additional damage or loss - If necessary, reasonable expenses can be incurred to prevent further damage, but should be approved by the insurance company in advance. Please contact our Cargo Claims Department if you anticipate that additional expenses will be substantial.
Statement of Claim Questionnaire - Please complete the detailed “Customer Statement of Claim Questionnaire” attached below and submit to our Cargo Claims Department.
Claim Documentation - In addition to the completed “Customer Statement of Claim Questionnaire”, the following documents are required: