Customer Service Center

Whether you’re looking for a pickup/booking, need a quote, need help tracking a shipment or would like to solve a problem you’ll find many ways to contact us. We are here to help you with general inquiries and here you will find answers to your questions about shipping documents, payment options, how to get a quote and more.

Contact Customer Service

Please send us an email for general questions. 
Our current email response time is 2 business days.
Monday-Friday: 8:00am – 5:00 pm (EST)
+1 (800) 461-3686

Get a quote.

For Land Transport. 
Part (LTL) and Full (FTL) truckloads: email - groundpricing@dbschenker.com
Intermodal: email - groundpricing@dbschenker.com

For Air Freight shipments: +1(800) 461 3686 or email: ca.sm.YYZ.airpricing@dbschenker.com

For Ocean Freight: +1 (905) 676-0676 (in Canada)     +1 (800) 461-3686 (outside Canada) 

 sales.canada@dbschenker.com

Transatlantic cargo: email:  Ocean.Pricing.CA.EMEA@dbschenker.com

Latin America cargo: email: Ocean.Pricing.CA.LATAM@dbschenker.com

Transpacific cargo (CA – APAC): email: ocean.pricing.canada.tpwb@dbschenker.com

Transpacific cargo (APAC - CA): email: Ocean.Pricing.NAM.TPEB@dbschenker.com