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Customer Service Center

Whether you’re looking for a pickup/booking, need a quote, need help tracking a shipment or would like to solve a problem you’ll find many ways to contact us. We are here to help you with general inquiries and here you will find answers to your questions about shipping documents, payment options, how to get a quote and more.

Contact Customer Service

Please send us an email for general questions. 
Our current email response time is 2 business days.
Monday-Friday: 8:00am – 5:00 pm (EST)
+1 (800) 461-3686

Get a quote.

For Land Transport. 
Part (LTL) and Full (FTL) truckloads: email - groundpricing@dbschenker.com
Intermodal: email - groundpricing@dbschenker.com

For Air Freight shipments: +1(800) 461 3686 or email: ca.sm.YYZ.airpricing@dbschenker.com

For Ocean Freight: +1(800) 461 3686

Transatlantic cargo: email:  Ocean.Pricing.CA.EMEA@dbschenker.com

Latin America cargo: email: Ocean.Pricing.CA.LATAM@dbschenker.com

Transpacific cargo (CA – APAC): email: ocean.pricing.canada.tpwb@dbschenker.com

Transpacific cargo (APAC - CA): email: Ocean.Pricing.NAM.TPEB@dbschenker.com

Report Concerns

DB Schenker is committed to safeguarding our integrity. If you have concerns about suspected violations, or a report of serious misconduct, we encourage you to get in touch with us.

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Resource Center

All the resources, tools, documents and links you need to run your transportation and logistics effectively

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Latest News

At DB Schenker we keep you up-to-date with service notifications that could affect your shipments in transit, deliveries, or regulatory compliance.

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