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Data protection principles for DB Schenker in the Americas

The protection of your personal data is important to you - and to us as well.

Because of that, we will inform you on this page about which data we collect, why we need this data and how you can contradict the data collection.

In the European Union, Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr. Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

Schenker AG

Kruppstraße 4

45128 Essen

In the United States, Schenker, Inc. is the party responsible for collecting and processing your data. The appointed data protection officer is Ms. Donna Hanson. If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

Schenker Inc.

1305 Executive Blvd

Chesapeake, VA 23320

In Canada, Schenker of Canada Ltd. is the party responsible for collecting and processing your data. The appointed data protection officer is Ms. Colleen Pastor. If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

Colleen Pastor

5935 Airport Road, 10th floor

L4V 1W5 Mississauga


In Brazil, Schenker do Brasil, Transportes Internacionais Ltda. is the party responsible for collecting and processing your data. The appointed data protection officer is Ms. Colleen Pastor. If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

Ana Lima

Rua Geraldo Flausino Gomes 78

04575-060 Sao Paulo


Elsewhere in the Americas, Schenker Americas, Inc. is the party responsible for collecting and processing your data. The appointed data protection officer is Ms. Marta Ramirez. If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

Marta Ramirez

Schenker Americas, Inc.

800 NW 62nd Ave, Suite 600

Miami, Florida 33126

We are aware how important it is to you that your personal data (i.e., information about an identifiable individual) is handled carefully when you make use of our services. We are happy that you have chosen to use our website, and wish to provide you with transparent information as to whether and when your personal data are collected and processed.

All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. We use the data or information to provide the services’ functionality, fulfill your requests, improve the services’ quality, engage in research and analysis relating to the services, personalize your experience, track usage of the services, market the services, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the services, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.

For technical reasons, certain data might be collected and stored during a visit to any dbschenker website. As for example, the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us.

Digital email and customer E-newsletter (applies to Schenker, Inc. and Schenker of Canada Ltd.)

If you register for receive communications for general advisories, service alerts, promotional materials direct or by email, or one of our newsletter, the following required information is collected: Salutation, first name, last name, E-Mail address, Company name, address, city, state or province, zip or postal code, country, industry you are working in, and preferences for publications to receive.

In this case, we may use this information for promotional purposes.

If you sign up for to receive any or all digital communications from DB Schenker, we save the IP address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of registration. We save this data to track (potential) abuse of your email address and for our own legal protection. You can unsubscribe at any time from receiving promotional emails under website section “About Us, Connect with Us, Customer e-News“ or by clicking the unsubscribe link on the bottom of any email you receive from DB Schenker.

If you object to the promotional use of your data, your data will only be used anonymized, for statistical analysis purposes.

If you register for a user profile at eSchenker

When you set up a user profile, you may give us and/or we may collect automatically the following personal data:

First name or forename, last name or surname, age, gender, company, company address, country, email address, telephone number, facsimile or fax number, preferred language, contact person at DB Schenker, IP address, device(s) used, pages visited, time spent on our websites, category for consultation, selection of publications to receive, consents to receive, subscribe, unsubscribe, date last updated preferences, date unsubscribed, and comments.

We use this data for the handling of your registration with eSchenker and for the associated IT services or otherwise in accordance with this Privacy Policy. [We use these data without your individual consent for the handling of your registration with eSchenker, and for the associated IT services.] You can have your user profile deleted at any time by contacting, subject to legal or contractual restrictions. Access to the individual IT services may no longer be available as a result. If you request that your user profile be deleted, your data will only be used in anonymized form and for statistical analysis purposes. On the one hand, we wish to make general use of the information thus collected to continuously improve our services. On the other hand, we wish to continuously adapt our services to your demand and requirements. You can object to the use of your data for analysis purposes by emailing

To the extent that you register and utilize the forms loaded onto our site at or otherwise initiate a transactions with us, further data we may collect includes whether you previously registered, whether you are an employee, whether you are applying for company or clients, type of business, whether you previously used carnets, when you plan to apply, website, title, business cell phone, password, bond type, requested amount, other bond amount (if desired), principal goods to be insured, estimated total annual shipments and values, estimated maximum individual shipment value, % breakdown as between ocean import/export, air import/export, principal areas shipped to/from (checklist), cargo information (list), survey type, shipper/consignee, date survey required, special instructions, taxpayer identification number, type of credit card, credit card number/expiration date/security code/card holder name, purchase plan options, and interests. We use this data with your express or implied consent to provide you the requested services or as otherwise provided by this Privacy Policy.

We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person.

To continuously improve our offerings, we save and analyze usage data from the online area on a pseudonymized basis. The legal basis for this is Article 6(1)(f) GDPR.

To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.

For processing of personal data required to fulfill a contract with you, the contract is the legal basis according to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also apples to processing operations that are required to execute preliminary measures, for example, if you ask about our products or services.

If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.

If you click on a link to an external page, you will move outside the pages of Schenker AG is therefore not responsible for the content, services or products offered on the linked website and also for the privacy and technical safety on the linked website.

Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship) and further for any period of time for which we must retain this data to meet legal requirements. Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).

The transmission of data and emails via the internet is generally unencrypted, and is therefore unprotected against third-party access. In order to protect the data in your eSchenker user profile, the connection to the user profile is always encrypted using SSL. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter or other more secure means.

  • You can request information about what data is stored about you.

  • You may request rectification, deletion and limitation of the processing (blocking) of your personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship.

  • If you have set up a user profile, you can have it deleted as long as this is legally permissible under applicable laws and possible within the framework of an existing contractual relationship.

  • You have the right to appeal to a supervisory authority. The supervisory authority responsible for the Schenker AG is:
    Landesbeauftragte für den Datenschutz Nordrhein-Westfalen
    Kavalleriestrasse 2-4
    402013 Duesseldorf

  • Where required by local laws, you will have the right to transfer the data that you have provided us on the basis of a consent or a contract (data portability).

  • If you have given us consent for data processing, you can revoke it at any time in the same way that you have granted it. The revocation of the consent does not affect the legality of the processing due to the consent until the revocation.

To exercise your rights, send an E-Mail to:

For the execution of the contract, the activation of instructions-dependent processors is usually a must, such as data center operators, printing or shipping service providers or other parties involved in the performance of the contract.

External service providers, who process data for us, are carefully selected by us and are strictly contractually obligated. The service providers work according to our instructions, which is ensured by strict contractual regulations, by technical and organizational measures and by supplementary controls.

Furthermore, except for service providers and professors as described above, your data will only be disclosed if you have given us your consent or if permitted or required by law.

Transmission of data from the EU/EEA to third countries outside the EU/EEA or to an international organization shall not take place unless there are adequate guarantees. These include the EU standard contractual clauses and an adequacy decision of the European Commission.

Your personal data may in some cases be transferred countries outside your country of residence. As a result, your personal data will be subject to the laws of such other jurisdictions and may be available to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this Policy.

We want to give you the opportunity to make an informed decision for or against the use of cookies, unless these are not strictly necessary for the technical functioning of the website.

Cookies are small text files in which personal data can be saved. Cookies may transmit information about you and your use of our services, such as your browser type, search preferences, IP address, data relating to information that has been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Our data protection notice is intended to ensure that you are fully aware of data collection and processing, even where our web pages use cookies, and that you can make a correspondingly informed decision.

We therefore inform you here about the type and scope of the intended use of cookies on our web pages.

The use of all DB Schenker websites is generally possible without cookies, unless these do not serve for technical purposes.

You can prevent tracking by cookies by changing your browser settings (Do not track, Tracking protection list) or prevent third-party cookies from being saved. You can change your browser settings as follows:

Google Chrome
Google Browser-Add-on
Internet Explorer
Mozilla Firefox
Mozilla Firefox Privacy and Security extensions
Mozilla Firefox Do-not-track
Google Analytics
Adobe (plug-in for flash cookies):
Adobe Settings Manager:

We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired.

We use cookies that are active from the start of your visit to our website until the end of the respective browser session. These cookies are automatically invalid and deleted as soon as you close your internet browser. These cookies are also known as "session cookies". Session cookies are used in the following areas:

The cookie identifies the user after login for the duration of the active session.

The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.

The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties. ​​​​​​



Storage time       


 Eloqua tracking         

 13 months has integrated Oracle Eloqua / Oracle Marketing Cloud components (hereafter "Eloqua") on this website. Eloqua matches relevant website content to data from interested parties, customers and their profiles, in order to allow website operators to address interested parties and customers more effectively and in a more targeted manner. The purpose of Eloqua is to increase the conversion rate of interested parties into customers and thus to increase the turnover of a website operator.

The operating company of Eloqua is the Oracle Corporation, 10 Van de Graaff Drive, Burlington, MA 01803, USA.

Eloqua sets a cookie on the information technology system of the data subject. Eloqua, on behalf of the, will use the data and information obtained through our website to evaluate the user behavior of the data subject who has used our website. In addition, Eloqua will use the data to create user activity reports on behalf, as well as other services for our company related to the use of our website.

The affected person can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. Such a setting of the Internet browser used would also prevent Oracle from setting a cookie on the information technology system of the person concerned. In addition, cookies already set by Oracle can be deleted at any time via the Internet browser or other software programs. To prevent the setting of cookies please visit:

This website uses Adobe Analytics, a web analysis service from Adobe Systems Software Ireland Limited (Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland). By using this analysis service, we aim to ensure that our website is designed to meet the requirements and is continually being optimized. We also use the analysis service to statistically record the use of our website which we evaluate in order to optimize our content.

Adobe Analytics uses cookies with a lifetime of 24 months which are stored on your end-user device and enable your use of the website to be analysed.

The information generated by the cookie is transferred to and stored on an Adobe server in the European Union. Prior to this, since a procedure for anonymizing your IP address is activated on this website, your IP address will be shortened. Adobe will use this information in order to evaluate for us your use of the website, to compile reports on website activities and to carry out additional services, on our behalf, relating to use of the website and the internet. This enables us to assess how often different sections and texts on our web pages are read, and whether or not our website design influences the extent of website usage. The statistics obtained enable us to improve our content and make it more interesting for you as a user.

Adobe shares this information with us exclusively as aggregate data showing general site usage. This data has no personal content and cannot be traced back to an individual.

Our service providers are contractually obliged to handle your data in accordance with privacy requirements.

The legal basis for the use of Adobe Analytics is Art. 6(1)(f) GDPR.

You can opt out of the creation of pseudonymized user profiles at any time. There are several ways of doing this:

1.) You can opt out Adobe Analytics by clicking the following link to place the deactivation cookie in your browser:

Click here to opt-out from Adobe Analytics

2.) You can also prevent storage of the cookies used for creating profiles by setting your browser software accordingly.

Please note: if you delete the cookies on your device, the opt-out cookie will also be deleted so you will need to reactivate your opt-out.

Third parties may receive information about you as follows:

a. Service Providers: We may rely on third party providers to support or provide some of the services that are available. We may also rely on third party providers to perform certain services for us in connection with your use of the services, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the services, and other functions. We may share information from or about you with these third party providers so that they can perform their services or complete your requests. These third party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third party providers, while preserving the look and feel of the services. In such cases, please note that the information you provide is being provided to the third party.

b. Aggregate or Anonymous Information: We may share user information in the aggregate with third parties. For example, we may disclose the number of users that have been exposed to, or clicked on, links on our websites.

c. Business Transfers: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires us, or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.

d. Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement requests served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the services; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public.

e. Third Party Accounts: If you sign up for, or log into, our websites using a third party service like Facebook or Google, or link your Schenker account to your account with a third party service like Facebook or Twitter, we may receive information about you from such third party service. If you post content to a third party service through our websites, that third party service will also receive that content, which will be visible to anyone that has access to it through that third party service.

We use the Matomo analysis service on our website. Small text files (cookies) store data about how you use our website, including your IP address. These data are anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser settings at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.

We use the Usabilla feedback service on our website. The opportunity to leave feedback to Schenker is voluntarily and you are not forced to do so. If you deny to give feedback once, we will not ask you again. The feedback process is completely anonymous, no personal data such as IP address, login name, user name etc. is captured and stored, neither in Schenker nor in Usabilla. Small text files (cookies) store data about how you use our website. This data is anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser settings at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located here. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

Updated: March 9, 2020