We are aware how important it is to you that your personal data (i.e., information about an identifiable individual) is handled carefully when you make use of our services. We are happy that you have chosen to use our website, and wish to provide you with transparent information as to whether and when your personal data are collected and processed.
All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. We use the data or information to provide the services’ functionality, fulfill your requests, improve the services’ quality, engage in research and analysis relating to the services, personalize your experience, track usage of the services, market the services, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the services, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
For technical reasons, certain data might be collected and stored during a visit to any dbschenker website. As for example, the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us.
Digital email and customer E-newsletter (applies to Schenker, Inc. and Schenker of Canada Ltd.)
If you register for receive communications for general advisories, service alerts, promotional materials direct or by email, or one of our newsletter, the following required information is collected: Salutation, first name, last name, E-Mail address, Company name, address, city, state or province, zip or postal code, country, industry you are working in, and preferences for publications to receive.
In this case, we may use this information for promotional purposes.
If you sign up for to receive any or all digital communications from DB Schenker, we save the IP address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of registration. We save this data to track (potential) abuse of your email address and for our own legal protection. You can unsubscribe at any time from receiving promotional emails under website section “About Us, Connect with Us, Customer e-News“ or by clicking the unsubscribe link on the bottom of any email you receive from DB Schenker.
If you object to the promotional use of your data, your data will only be used anonymized, for statistical analysis purposes.
If you register for a user profile at eSchenker
When you set up a user profile, you may give us and/or we may collect automatically the following personal data:
First name or forename, last name or surname, age, gender, company, company address, country, email address, telephone number, facsimile or fax number, preferred language, contact person at DB Schenker, IP address, device(s) used, pages visited, time spent on our websites, category for consultation, selection of publications to receive, consents to receive, subscribe, unsubscribe, date last updated preferences, date unsubscribed, and comments.
We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person.
To continuously improve our offerings, we save and analyze usage data from the online area on a pseudonymized basis. The legal basis for this is Article 6(1)(f) GDPR.
To the extent that we request consent to process your personal data, it serves as the legal basis according to Article 6(1)(a) GDPR.
For processing of personal data required to fulfill a contract with you, the contract is the legal basis according to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also apples to processing operations that are required to execute preliminary measures, for example, if you ask about our products or services.
If our company is subject to legal demands that require us to process personal data, for example, to fulfill tax responsibilities, then processing is based on Article 6(1)(c) GDPR.
If you click on a link to an external page, you will move outside the pages of dbschenker.com. Schenker AG is therefore not responsible for the content, services or products offered on the linked website and also for the privacy and technical safety on the linked website.