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DB Schenker has introduced a new eProcurement solution based on SAP Ariba covering all indirect spend.
This changes the way to collaborate with our suppliers from paper to electronic processes.
All purchase orders are being routed through SAP Ariba Network to our suppliers and we expect our suppliers to register and to send electronic invoices, credit notes, order confirmation or ship notices via Ariba Network.
Please find below important and useful  information on collaborating electronically with DB Schenker via SAP Ariba Network.

  • What is the SAP Ariba Network?

Ariba Network is a hosted service that connects suppliers to buying organizations, allowing them to conduct transactions over the internet.

Find more information here.

  • Do I have to pay to use Ariba?

As an Ariba Network supplier, you have choices in Ariba Network accounts. The right one for you is based on your business model and how you think you can best achieve your e-commerce and sales goals.

Find more information here.

  • Can my company have multiple accounts?

Your company can have multiple Ariba accounts, depending on your business needs. For example, if your company has several locations around the world, you might want a separate account for each region.

Find more information here.

  • My log in does not work. What can I do?

If you do not know your password or username then click 'Forgot Username or Password' below the Login button on the login page to begin the reset process. If this does not work, please contact SAP Ariba Support.

Request phone support here.

  • My account is not working properly, and I have a technical issue.

Check out the Help Center by clicking on the question mark in the upper right-hand corner of your account.

Then click on "Support" right bottom of the page in order to search for existing solutions or to get help by live chat or by phone. Be as clear as possible in your communication and provide any screenshots to expedite your request.

Find more information here.

  • I am not able to invoice as Price, Quantity or Delivery Date is incorrect?

Please reach out to your Procurement contact (the Buyer, Scheduler, or the PO Creator) so they can update the PO accordingly. Ensure you review that before acknowledging your Purchase Order.

  • How can I see the status of my invoices?

After the submission of your invoice there are two alternatives to check the status of your invoice:

1. As long as it is set in your company settings (see slide 8), you will receive an automatic notification about the successful sending or rejection of your invoice.
2. Log in your Ariba Network account and check status in the Home section. 

  • Where do I find more information or training material like videos and guides on how to use the system?

When you are logged in, you can find information, training videos and guides in the Help Center which can be accessed by clicking on the ? icon top right of your account. 
The Help Center is your one-stop shop for the support you need to engage with your customers efficiently and effectively on Ariba Network.

Find more information here.

  • What are the benefits of using the Ariba Network Standard Account?

Main benefits of using Ariba Network Standard Account are

- Free of charge for all transactions
- Create validated, electronic invoices and other business documents
- Improve invoice accuracy and get paid faster
- Receive real-time invoice status notifications
- Promote your company to other customers on Ariba Network

  • How do I register and configure my Standard Account?

You can register for a standard account free of charge using the link below. The Standard Account Supplier Guide is available on this site. It will guide you through the registration process step by step. You can upgrade to an Enterprise Account with more function & features later any time.

  • How do I invoice a purchase order if I lose the email notification?

If you misplace a purchase order (PO) email notification, you can resend the PO email to you by logging into your Ariba Network Standard Account. In the PO list on the home dashboard of your account, click Select > Send me a copy to take action in the Action column next to the PO.​​​​​​​

  • I did not receive interactive order email.

Interactive order emails are always sent from this address:

1. Please check your spam folder and ensure that emails from this sending address will reach your email inbox.
2. Reach out to your Procurement contact and ask for validation of your email address & for resending the order to you.

  • How do I register and configure my Enterprise Account?

Contact the Ariba Enablement Team using this link.

  • How do I participate in my buyer's event using an email invitation?

In order to participate in an SAP Ariba Sourcing event, you must first register an account and connect it with your customer’s Sourcing site.

Before initiating this process, it is strongly recommended that you confirm whether or not your company has an existing Ariba Network account identified by an Ariba Network ID (ANID) number. If so, please request to be added as a user to this account with the Proposals & Contracts Access permission before proceeding.

Find more information here.

  • Error: "The username and password entered has already merged to another Ariba Sourcing user account".

You are receiving this error because the username and password you are attempting to use is connected to an existing user in the buyer's Sourcing site, and a duplicate user has been created and invited to this new sourcing event.

To resolve this issue click here.

For all other questions please visit the SAP Ariba Supplier Support website.