If your goods have been damaged or lost, please proceed as follows:
All claims must be made in writing in the form of a claim invoice and must include a claimed amount.
Remember to include the following documents:
For us to be able to assign your claim to one of our transports, please also note the waybill number, STT number or our claim number on your claim invoice.
Your claim invoice should also include a payment reference and bank information.
Since a claim process in the sense of § 1 UstG (Value Added Tax Act) is not a process in which added value is created, we request that you prepare your claim without value added tax.
From now on, you can also submit your claim online with or without registration.
To register in eClaims, please contact your local office.
Continue without registration here.