Responsibilities:
- Achieves individual and team objectives set by SLA and KPI; applies necessary processes and procedures.
- Manipulates and formats data to meet internal customer needs.
- Extracts data from databases and calculates KPIs based on business rules.
- Follows up and collaborates with branches, countries, internal business partners, and stakeholders to obtain required data for reports.
- Participates in tender building, coordinates communication, compiles data, and submits consolidated files.
- Compiles, calculates, and compares charges/prices/profits from RFQs.
- Uploads rate cards based on financial information to create visibility on lost versus awarded businesses.
- Checks for discrepancies and errors in wording, formatting, and graphics.
- Proposes process adjustments or documents new processes for new client reports.
- Maintains documentation for existing processes, reflecting changes or clarifications.
- Collaborates effectively with business partners and participates in business review meetings (SLAs and KPIs).
- Prepares analysis and intervention plans for addressing deviations from KPIs.
- Approaches and solves problems flexibly to improve quality and services.
- Collaborates closely with the Team Leader and provides updates on daily tasks and work processes.
- Strives for performance, quality, and timeliness, continuously improving quality and service.
- Handles tasks and responsibilities as requested by business needs, under Team Leader coordination.
- Supports high difficulty new report migrations, including tests, meetings, and documentation.
- Performs quality checks to identify and correct errors in financial processes.
- Monitors handover processes and tracks dry run results within the team.
- Contributes to improvement initiatives and process optimization through knowledge, experience, and creativity.
- Maintains and improves knowledge management at department and inter-departmental levels.
- Coordinates initiatives and projects within the Land department through collaboration with cross-functional teams, DB Schenker Groups, and local organizations.
- Uses experience and knowledge to create work and control flows to mitigate financial and customer loss.
- Updates Risk and Control Matrix, identifies risks, documents, and supports audit controls.
- Identifies and implements solutions to achieve targets in uncertain situations.
- Acts as backup for the Team Manager (team, activities, and resources coordination).
- Handles tasks and responsibilities as per direct manager’s request.
Qualifications:
- 2-3 years experience in BPO/SSC environment.
- Flexibility to react quickly to changing requirements and opportunities; ability to meet deadlines and manage multiple priorities.
- Availability to travel for trainings, transitions, and business reviews.
- Advanced proficiency in MS Office (Excel, Word, Outlook, Databases).
- Excellent time management and organizational skills.
- Ability to work effectively in a customer/service-driven environment, both individually and as part of a team.
- Proactive attitude in identifying and implementing solutions.
- Excellent written and verbal communication skills for direct and virtual collaboration.
- Advanced spoken and written English (academic qualification preferred).
- Ability to work with people from different countries/cultures and effectively follow up to obtain required information globally.
- Intermediate knowledge of logistics (transportation flow, warehouse, inbound/outbound, orders flow).
- General knowledge of report design.
- Intermediate knowledge of tender management (RFQs flow, parties).
- Overview of pricing knowledge.
- Solid tender management experience, including data cleansing projects, migrations, and systems implementations.
- At least 3 years experience in migrations and systems implementations, with advanced knowledge of impact, risks, and correlations.
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package:
- Annual performance-based bonus
- Meal tickets, Cultural vouchers
- Rewards & Recognition Program, Referral and Relocation bonuses
- Christmas and Easter bonuses
- Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
- Hybrid or remote work options (location-dependent)
- Private medical subscription with family discounts (children, spouse/ life partner)
- 4 short days per year (Leave Office Very Early)
- Birthday day off
- Extra vacation days based on seniority
- Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
- Volunteering opportunities within the organization
Personal & Professional Development:
- Mentoring program with access to Schenker Worldwide network
- E-Learning platform for continuous learning
- Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.