male and female colleague discussing on documents

Our Strategy

At DB Schenker GBS it is our ambition to deliver best-in-class services and to add value to our business partners. As One Team with One Goal, we thrive to move beyond providing mere cost-reduction benefits for transactional services to delivering process optimization, process excellence, and maximum efficiency to our stakeholders.


male and female colleagues discussing on document

Dimensions of Successful Shared Services

Our Shared Services business model is built around four strategic pillars: People, Process, Technology and our Customers.

Our four Strategic Pillars

For each of these strategic pillars, performance is measured through a set of KPIs and our colleagues across all levels of our organization have targets that are linked to these pillars. This ensures that we work as One Team with One Goal towards achieving our ambitious targets.

employees discussing together

People

Engaged colleagues recommend DB Schenker GBS as a preferred place of work

employees talking on whiteboard

Process

Highly standardized processes delivered fast and high-quality output

male and female IT expert checking server

Technology

Digitalization offsets and outweighs the Cost-of-Service increase

employees talking in meeting room

Customers

Customers turn to DB Schenker GBS when they need expertise