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Data protection principles for dbschenker.com/jp

The protection of your personal data is important to you - and for us as well. 

Because of that, we will inform you on this page about which data we collect, why we need this data and how you can contradict the data collection. 

Data protection principles for dbschenker.com

The protection of your personal data is important to you - and for us as well. Because of that, we will inform you on this page about which data we collect, why we need this data and how you can contradict the data collection. For us always: Privacy protects people, not data!

1)  Who is the party responsible for data collection and processing? 

Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to dbschenker.com, please contact: 

Schenker AG
Kruppstraße 4 
45128 Essen
For questions and suggestions relating to data protection, you can send an email to: dataprotection@dbschenker.com

2) When does dbschenker.com collect and process personal data? 

We are aware how important it is to you that your personal data is handled carefully when you make use of our services. We are happy that you have chosen to use our website, and wish to provide you with transparent information as to whether and when your personal data are collected and processed. All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests. 
For technical reasons, certain data must be collected and stored during a visit to dbschenker.com. These include the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us. Where these data provide information regarding the number of visitors and how our web pages are used, this data collection is strictly anonymous. 

3) When will your data be deleted? 

Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).

4) What rights do users of dbschenker.com have?

  • They can request information regarding what data about them are stored.
  • They can request correction, deletion and blocking, where there is a legal basis for this.
  • If you have set up a user profile, you can have it deleted.
  • A letter sent by post is sufficient to exercise your rights, addressed to 

Schenker AG
Data protection
45128 Essen 
 or an email to: dataprotection@dbschenker.com

5) Are data encrypted?

The transmission of data and emails via the internet is generally unencrypted, and is therefore unprotected against third-party access. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter.

6) Are data disclosed to third parties?

We never disclose data to third parties, except where this is required by the business relationship. If we use subcontractors or vicarious agents to fulfil the contracts we have concluded with you, it is necessary for us to disclose the data to them. In order to ensure that the data are processed exclusively for purposes of completing our order, these third parties are bound by corresponding contractual obligations. Transmission between the DB Group companies will only take place if we have explicitly advised you of this.

7) New functions

We adapt the data protection notice to changes in functions. We therefore recommend that you read the data protection notice when opening the new version of dbschenker.com.

8) When are cookies used? 

We want to give you the opportunity to make an informed decision for or against the use of cookies, as these are not strictly necessary for the technical functioning of the website. Cookies are small text files in which personal data can be saved.
Our data protection notice is intended to ensure that you are fully aware of data collection and processing, even where our web pages use cookies, and that you can make a correspondingly informed decision.
We therefore inform you here about the type and scope of the intended use of cookies on our web pages.
The use of dbschenker.com is generally possible without cookies, as these do not serve for technical purposes. You can prevent tracking by cookies by changing your browser settings (Do not track, Tracking protection list) or prevent third-party cookies from being saved. You can change your browser settings as follows: 

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies 

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies 

Firefox expansion for managing the use of Flash cookies: https://addons.mozilla.org/de/firefox/addon/betterprivacy/

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647 

Safari: http://support.apple.com/kb/PH5042 

Opera: http://www.opera.com/browser/tutorials/security/privacy/ 

Adobe (plug-in for flash cookies): http://www.adobe.com/de/privacy/flash-player.html

Adobe Settings Manager: http://www.macromedia.com/support/documentation/de/flashplayer/help/settings_manager.html#117096 

Do-not-track: https://support.mozilla.org/de/kb/wie-verhindere-ich-dass-websites-mich-verfolgen 

Browser-Add-on https://tools.google.com/dlpage/gaoptout/ 

We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired. 
We use cookies that are active from the start of your visit to our website until the end of the respective browser session. These cookies are automatically invalid and deleted as soon as you close your internet browser. These cookies are also known as "session cookies". Session cookies are used in the following areas:

  1. The cookie identifies the user after login for the duration of the active session.
  2. The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.
  3. The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties. 



Storage time      


Eloqua tracking      

13 months


8.1) Google Analytics and Google Ads
Insofar as you have given your consent, this website uses Google Analytics and Google Ads, a web analytics services provided by Google LLC. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.

Google Analytics uses so-called cookies, these are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. We point out that on this website Google Analytics has been extended by an IP anonymization to ensure an anonymous collection of IP addresses (so-called IP masking). The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information about Terms of Use and Privacy, please visit Google Analytics Terms of Service and also Google Privacy&Terms

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. Advertisements are based on your interest in products previously shown to you on other websites. For this purpose, cookies are stored on your computer that contain your IP address and usage data.

The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 Sec. 1 sentence 1 lit. a GDPR. The recipient of the data collected is Google.

The personal data will be transmitted under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission in the USA. You can get the certificate here: Privacy Shield 

The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month. You can revoke your consent at any time with future effect by preventing the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google. Download and install Google Analytics Opt-out Browser Add-on 

Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking across devices, you must opt-out on all systems you use. If you click here, the opt-out cookie for this website will be set:

8.2.  Oracle Eloqua

dbschenker.com has integrated Oracle Eloqua / Oracle Marketing Cloud components (hereafter "Eloqua") on this website. Eloqua matches relevant website content to data from interested parties, customers and their profiles, in order to allow website operators to address interested parties and customers more effectively and in a more targeted manner. The purpose of Eloqua is to increase the conversion rate of interested parties into customers and thus to increase the turnover of a website operator.
The operating company of Eloqua is the Oracle Corporation, 10 Van de Graaff Drive, Burlington, MA 01803, USA.
Eloqua sets a cookie on the information technology system of the data subject. Eloqua, on behalf of the dbschenker.com, will use the data and information obtained through our website to evaluate the user behavior of the data subject who has used our website. In addition, Eloqua will use the data to create user activity reports on behalf, as well as other services for our company related to the use of our website.
The affected person can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. Such a setting of the Internet browser used would also prevent Oracle from setting a cookie on the information technology system of the person concerned. In addition, cookies already set by Oracle can be deleted at any time via the Internet browser or other software programs. To prevent the setting of cookies please visit: https://www.oracle.com/de/marketingcloud/opt-status.html

9) Web analysis service
We use the Piwik analysis service on our website. Small text files (cookies) store data about how you use our website, including your IP address. These data are anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser settings at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.

10) Google Maps

Dbschenker.com embeds Google Maps. In addition to log data, your IP address is transmitted to the Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The relevant privacy policy can be found at https://www.google.com/intl/en_policies/privacy/.
On the site https://www.google.com/intl/de_en/policies/technologies/product-privacy/, you can make settings for your privacy.

11) You Tube

On dbschenker.com, videos from YouTube are included in the extended privacy mode. While visiting the site, the following data is transmitted to Google as a YouTube operator:
- the IP address,
- the specific address of the page,
- the transferred identifier of the browser as well as
- System date and time of the call
- already existing cookies, which can be used to clearly identify your browser

Only when the video is played, cookies and pixel tags are used to personalize advertising and search results. Please note that Google may receive additional information about cookies that you have already stored. The extent to which these are exploited by Google is beyond our influence. Google is responsible for this data collection and processing.

12) Updating the privacy policy

We adapt the privacy policy to changed functionalities. Therefore, we recommend that to read the privacy policy when you visit the new version of dbschenker.com.



Chris Newiger
Corporate Privacy Officer

Deutsche Bahn AG
Potsdamer Platz 2
10785 Berlin