Transport terrestre
Associate Executive - Land Transport, Customer Service
- Localisation
-
Nusajaya, Johore Bahru, Malaisie
- Career Level
- Travailleur qualifié
- Type d'emploi, Type de travail
- Full Time
- Date de publication
- , 403997
Receive and act on instructions from customers regarding collection/delivery schedules
Request Invoice/Packing List when required and generate the necessary documents
Verify that the goods quantity matches the Invoice/Packing List
Make necessary arrangements according to the customer's request
Understand and communicate any special requests/requirements made by the customer to relevant parties
Update and resolve issues when operations may not be able to meet the requirements or deadlines
Provide reports or status updates as requested by the customer
Update movement reports in TMS or SharePoint monthly or as needed
Regularly check and follow up on email correspondence with customers and other related parties
Update daily movement reports using MS Office software
Submit monthly KPI reports on time
Perform cost updates in TMS or SharePoint and provide cost provisions where necessary
Complete and verify all job files for the month within the month-end closing period
Ensure all files are properly sorted and stored, with relevant reports and details recorded accurately
Communicate and resolve any issues that may arise
Minimum pass in SPM examination
Minimum 2 years of working experience in a 3PL company as Customer Service
Added advantage: Experience/knowledge in import/export procedures and experience in a warehouse environment
Commitment to quality
Effective meeting skills
Customer and service orientation
Information and communication behavior
Team building and cooperation
Avantages:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).