Processes and Systems Manager

Responsibilities:

• Responsible for achieving their team’s KPIs;
• Responsible for ensuring their team’s compliance with the relevant SLAs;
• Coordinates the implementation and maintenance of processes in the SSC, including all operational transitions from the company’s regional and country units to the SSC;
• Coordinates initiatives to define and improve process standards that enable quality, efficiency, and compliance with global and local regulations relevant for the SSC operations;
• Ensures the identification of and coordinates the implementation of process improvement opportunities (efficiency and effectiveness) across the SSC functions, including around automation;
• Ensures operational standards and governance for productivity and quality KPIs;
• Reviews and validates SSC SOPs;
• Ensures the investigation and resolution of escalations and process challenges;
• Ensures excellent working relationships with internal (within SSC) and external (outside SSC) stakeholders;
• Expert in operating systems used (e.g. TANGO, Tapas);
• Supervises all activities performed by direct reports or by project personnel under direct supervision;
• Responsible for year-end performance evaluation of their direct reports;
• Prepares & distributes necessary operational reports depending on stakeholders` request and/or direct upper management;
• Acts as a representative for their team/teams and assigned processes within the company in relation to other stakeholders.

Qualifications:

• Minimum 5-7 years previous work experience in logistics, with preferably at least one year in a coordinating or management role;
• Good understanding of air and/or ocean support processes;
• Good understanding of the company’s air and/or ocean products;
• Bachelor’s degree in related technical / business areas or equivalent and relevant work experience;
• Strong experience in defining and deploying business processes;
• Strong understanding of business process management;
• Strong experience in requirements gathering, including experience in creating process documentation with a focus on details, figures, and statistics;
• Result oriented, self-motivated, flexible, and resilient;
• Strong analytical and problem-solving skills;
• High attention to detail and sense of accuracy;
• Ability to manage multiple projects/implementations;
• Project management skills;
• People management skills;
• Excellent communication skills (both written and verbal);
• Excellent interpersonal skills, customer centric attitude, ability to deal with cultural diversity;
• Excellent understanding of the systems used in the team (Tango, Tapas etc.) ;
• Experienced in MS Office (Excel, Word, Outlook, Power Point etc.);
• Excellent spoken and written English (academic qualification preferred).

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

This role is currently part of DB Schenker, which is in the process of integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.

Join us and discover what matters to you:

Attractive Compensation Package

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.