- Focus on abnormal case and give suggestions for CS daily operation if need.
- Provide supervision to customer service staffs to ensure the handling procedures as laid down for the customer are properly followed.
- Lead, motivate and supervise customer service clerks to ensure their performance is aligned to stipulated standards.
- Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets.
- Coach and appraise customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets.
- New CS training, work arrangement, emphasis on processes and WMS.
- Work with account team to check the monthly billing.
- Trouble shooting for any urgent of special case during daily operation.
n Diploma or equivalent, preferably in Logistics or Supply Chain Management
n 3 years of experience in third party logistics operations in which at least 1 year of experience in supervisory level
Voordelen:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
General Description
Assist the Site Manager in leading and managing a team of customer service staff to ensure high quality service focusing on customers’ expectation in line with company policy and operation standards.
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