Assistant Supervisor

What You'll Be Doing:

• Team Leadership & Development
  Lead, manage, and mentor a team of customer service and logistics professionals. Foster a culture of accountability, collaboration, and continuous learning. Ensure the team structure evolves to meet changing customer demands and business needs.

• Client Engagement & Relationship Management
  Actively participate in client meetings and service reviews to understand evolving needs, monitor satisfaction levels, and ensure alignment with service expectations. Build and maintain strong relationships with both internal and external stakeholders to promote trust and long-term partnerships.

• Operational Oversight & Service Delivery
  Oversee the day-to-day operations of logistics and transport services, ensuring timely, accurate, and cost-effective delivery. Monitor service metrics, identify process failures, and implement corrective actions to maintain high service standards.

• Issue Resolution & Complaint Management
  Ensure all service-related issues and customer complaints are addressed promptly and effectively. Conduct root cause analysis on recurring queries and incidents to identify systemic issues and drive continuous improvement initiatives.

• Performance Monitoring & Reporting
  Track and analyze key performance indicators (KPIs), customer feedback, and operational statistics. Prepare regular reports highlighting trends, service gaps, and improvement opportunities for senior management and client stakeholders.

• Process Improvement & Innovation
  Champion process optimization and innovation across customer service and logistics functions. Collaborate with cross-functional teams to streamline workflows, reduce inefficiencies, and enhance the overall customer experience.

• Financial Awareness & Cost Control
  Maintain awareness of budgetary constraints and financial performance related to logistics operations. Support cost-saving initiatives while ensuring service quality is not compromised.

• Teamwork & Collaboration
  Promote a collaborative working environment across departments. Encourage open communication, knowledge sharing, and joint problem-solving to achieve common goals.

• Other Duties as Assigned
  Perform additional responsibilities as outlined in the official position description, including support for strategic projects, audits, and compliance initiatives.

What You'll Bring:

• Experience within a 3PL or Transport environment
• Previous Experience Customer Relationship Management
• Strong leadership and people management skills
• Customer focused with the ability to build and develop genuine relationships
• Well-developed conflict resolution, negotiation and problem-solving skills
• Strong understanding of complex warehouse systems
• Strong analytical ability to identify root cause analysis and develop continually sustainable solutions
• Ability to lead, manage and develop team members and develop shared solutions
• Presentation skills – advanced
• Customer Service skills - advanced

Why DB Schenker?

We know that our team is our greatest asset, that's why we're committed to providing you with the best work environment, opportunities, and benefits. From competitive salaries to optimal health care offerings and smart working arrangements - we have you covered!

Computers and Electronics

Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.

Novated Leasing

Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.