Customer Advisory – Global Update
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Keeping it moving! Stay ahead on the latest news, developments, and solutions from DB Schenker. Engage with our account managers on the impact of COVID-19 on your shipments as well as logistics and supply chain alternatives to keep your business moving.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Europe. An innovative no-touch signature capture feature developed by DB Schenker enables safe documentation of deliveries while everyone involved maintains the required coronavirus distance. The technology, which allows personal signatures to be captured from a distance of up to three meters, is now being used by the world’s leading logistics service provider in several European Countries.
For more information, find here our Press Release.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. The Coronavirus pandemic has hit global supply chains with full force. Due to changing consumer behavior, stranded shipping containers are piling up in seaports with goods that can no longer be sold due to changing consumer behavior. We have taken up the challenge of meeting customer demand for additional short-term storage by going beyond our normal capacity. By implementing a digital platform, we are able to access and locate available storage space, updated daily, at each of our 794 locations in 60 countries. Contact your local DB Schenker Account Manager with your warehouse space requirements.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
DB Schenker announced today it has contracted with The City of New York to transport and deliver much needed personal protective equipment for health care workers in local area hospitals and elderly nursing homes.
The cargo, which consists of personal protective equipment such as medical goggles, gloves and gowns, is being picked up in several locations throughout China, transported to the U.S. on direct charter flights, and delivered to special Covid-19 distribution centers in the city. Discover the story
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.
On May 10, Prime Minister of Malaysia Tan Sri Muhyiddin announced the extension of the movement control order (MCO) for another four weeks, from May 12 until June 9, 2020.
Air Freight
Operations continue running with skeleton staff in the office in all airport offices with staggered working hours. Customs Clearance is allowed however shipments will be held and only Essential Goods with MITI approvals are allowed for delivery and pickup.
Ocean Freight
Operations continue running in both Northport and Seaport, CFS with normal operating hours. Skeleton staff in office -Customer services running from 9.00am to 4pm. Those essential products and those with MITI approval only can be arranged for delivery / collection.
Contract Logistics
Land Transport
Domestic Distribution : Areas surrounding Enhanced Movement Control Order “EMCO” are being heightened by the Authorities. Distribution within the areas categorised under EMCO or Red Zones are subjected to approval from the Authorities. Please refer to Majlis Keselamatan Negara website for areas affected https://www.mkn.gov.my/web/ms/
Domestic & Cross Border Movement : Stricter movement checks by the Police and Authorities on essential items and approval by MITI are allowed to be transported. Kindly refer the allowed list approved by the Malaysian National Security Council (Majlis Keselamatan Negara Malaysia) or from MITI website on the approval listing.
For further details please contact:
Freight Team (Air & Ocean): my.dl.Malaysia-bd@dbschenker.com
Contract Logistics: my.dl.kul.mybdcontractlogistics@dbschenker.com
Land Transport: PremAnand.Anandaverl@dbschenker.com
General Contact: info.malaysia@dbschenker.com
Europe. Here is our current status of land transportation across Europe:
DB Schenker Land Transport fully operational and daily supplying more than 5,000 supermarkets across Europe
(Disclaimer: The shown waiting times through traffic congestions are based on internal and external sourced information and are only estimates. DB Schenker does not warrant and is not liable for the completeness and accuracy of the waiting times. Please note that information on waiting times are not equally available for all borders and there can be time lags between information available and the actual situation on the borders. )
Global. Together with our new partner Icelandair, we will schedule minimum 45 flights from Shanghai, China, to Munich, Germany, and Chicago, USA – starting tomorrow. To make this possible on short notice three Icelandair Boeing 767 passenger aircraft were converted into cargo planes for exclusive use by DB Schenker. With 12 rotations per week, we will quickly and efficiently transport urgently needed medical equipment and supplies during the current Coronavirus outbreak. For more information, please contact your local DB Schenker Account Manager.
Asia Pacific. On April 23, Prime Minister of Malaysia Tan Sri Muhyiddin announced the extension of the movement control order (MCO) for another two weeks, from April 29 until May 12, 2020.
Air Freight
Operations continue running with skeleton staff in the office in all airport offices with staggered working hours. Customs Clearance is allowed however shipments will be held and only Essential Goods with MITI approvals are allowed for delivery and pickup.
Ocean Freight
Operations continue running in both Northport and Seaport, CFS with normal operating hours. Skeleton staff in office -Customer services running from 9.00am to 4pm. Those essential products and those with MITI approval only can be arranged for delivery / collection.
Contract Logistics
Land Transport
Domestic Distribution: Areas surrounding Enhanced Movement Control Order “EMCO” are being heightened by the Authorities. Distribution within the areas categorised under EMCO or Red Zones are subjected to approval from the Authorities. Please refer to Majlis Keselamatan Negara website for areas affected https://www.mkn.gov.my/web/ms/
Domestic & Cross Border Movement: Stricter movement checks by the Police and Authorities on essential items and approval by MITI are allowed to be transported. Kindly refer the allowed list approved by the Malaysian National Security Council (Majlis Keselamatan Negara Malaysia) or from MITI website on the approval listing.
Cross Border SIN Movement: Consignor/Consignee to provide Singapore’s Ministry Trade and Industry (MTI) approval letter at point of booking to Schenker to facilitate truck movement in and out of Singapore.
For further details please contact:
Freight Team (Air & Ocean): my.dl.Malaysia-bd@dbschenker.com
Contract Logistics: my.dl.kul.mybdcontractlogistics@dbschenker.com
Land Transport: PremAnand.Anandaverl@dbschenker.com
General Contact: info.malaysia@dbschenker.com
Europe. Here is our current status of land transportation across Europe:
DB Schenker Land Transport fully operational and shipping ~290k tons of goods per day; minor shortfalls in service levels due to border controls
(Disclaimer: The shown waiting times through traffic congestions are based on internal and external sourced information and are only estimates. DB Schenker does not warrant and is not liable for the completeness and accuracy of the waiting times. Please note that information on waiting times are not equally available for all borders and there can be time lags between information available and the actual situation on the borders. )
Europe. Here is our current status of land transportation across Europe:
DB Schenker Land Transport fully operational and shipping ~290k tons of goods per day; minor shortfalls in service levels due to border controls
(Disclaimer: The shown waiting times through traffic congestions are based on internal and external sourced information and are only estimates. DB Schenker does not warrant and is not liable for the completeness and accuracy of the waiting times. Please note that information on waiting times are not equally available for all borders and there can be time lags between information available and the actual situation on the borders. )
Europe. Here is our current status of land transportation across Europe:
DB Schenker Land Transport fully operational and serving >250.000 customers across Europe; minor shortfalls in service levels due to delays in border controls
In 38 countries and 430 own branches
on several European Borders due to border controls potentially causing delays
to react to potential disruptive scenarios
Middle East/Africa. As the Saudi government extends the suspension of passenger services in the country, the Saudi Arabian Airlines has collaborated with Saudia Cargo to begin weekly cargo-only passenger flights to support the country’s airfreight demand.
To know about the routes that will be served, please contact us at info.mea@dbschenker.com or speak to your account manager.
Asia Pacific. On April 10, Prime Minister of Malaysia Tan Sri Muhyiddin announced the extension of the movement control order (MCO) for another two weeks, from April 15 until April 28, 2020.
Air Freight
Operations continue running with skeleton staff in the office in all airport offices with staggered working hours. Customs Clearance is allowed however shipments will be held and only Essential Goods with MITI approvals are allowed for delivery and pickup.
Ocean Freight
Operations continue running in both Northport and Seaport, CFS with normal operating hours. Skeleton staff in office -Customer services running from 9.00am to 4pm. Those essential products and those with MITI approval only can be arranged for delivery / collection.
Contract Logistics
Land Transport
Daily Operations: Staffing continue operating in shifts at all branches with staggered working hours.
Domestic Distribution: Areas surrounding Simpang Renggam in Johor is under total lockdown by Royal Malaysia Police due to COVID-19 spread in the area. Hence, any distribution within or road passing through the area will be affected.
Domestic & Cross Border Movement: Stricter movement checks by the Police and Authorities on essential items and approval by MITI are allowed to be transported. Kindly refer to the allowed list approved by Malaysian National Security Council (Majlis Keselamatan Negara Malaysia) under FAQ link. https://www.mkn.gov.my/web/wp-content/uploads/sites/3/2020/04/2-April-2020-FAQ-MKNPKP-Tahap-2.pdf.pdf
Cross Border Movement (Singapore): Consignor/Consignee to provide Singapore’s Ministry Trade and Industry (MTI) approval letter at point of booking to Schenker to facilitate truck movement in Singapore.
For further details please contact:
Freight Team (Air & Ocean): my.dl.Malaysia-bd@dbschenker.com
Contract Logistics: my.dl.kul.mybdcontractlogistics@dbschenker.com
Land Transport: PremAnand.Anandaverl@dbschenker.com
General Contact: info.malaysia@dbschenker.com
Europe. Here is our current status of land transportation across Europe:
DB Schenker Land Transport fully operational and serving >250.000 customers across Europe; minor shortfalls in service levels due to delays in border controls.
In 38 countries and 430 own branches
on several European Borders due to border controls potentially causing delays
to react to potential disruptive scenarios
Europe. Here is our current status of land transportation across Europe:
Asia Pacific. With Easter fast approaching we would like to advise you of our operating changes over this period.
Due to the current environment, DB Schenker will be moving to reduced overall staffing and support functions across our business from Thursday 9th April to Tuesday 14th April, and returning to our normal working conditions Wednesday 15th April.
Please note we have adequate resourcing and operational coverage. Operations will still be running and shipments will be processed as normal. However, your point of contact may differ during this period.
If you have any urgent escalations please call (02) 93330333 during business hours, alternatively, please contact your account representative for further assistance.
On April 7, Japan’s Prime Minister Shinzo Abe announced a State of Emergency in Japan, specifically covering Tokyo and six other prefectures including Saitama, Kanagawa, Chiba, Osaka, Hyogo and Fukuoka.
We have set up a Crisis Response Team to respond to the plan as quick as end of Feb 2020 and have been working for over six weeks to ensure our staff’s safety and our overall business continuity plan.
Air and Ocean Freight: Import and Export services in Japan remain operational with no impact from the State of Emergency.
Contract Logistics: All Schenker-Seino’s Contract Logistics sites remain fully operational with appropriate employee health and safety measures set by Risk Management and HSSE in place.
Land Transport: Local transportation is not affected and in full operation.
We have imported over 80,000 additional masks this month and 650 litres of hand sanitization to support our efforts of containment across all our offices and sites. We have increased our PC inventory significantly and have further enhanced our VPN network to ensure all departments can work from home and / or set up in alternative locations to continue to support your requirements from any location in Japan.
Additional offices have been established at key locations in support of our segregation strategy, and the majority of non-operational staff are now working from home. Operations staff are working under extended flexitime to reduce social contact.
For any enquiries and support, please contact us at info.corporate@schenker-seino.co.jp or your local representative.
Europe. Here is our current status of land transportation across Europe:
Europe. Here is our current status of land transportation across Europe:
Asia Pacific. The Singapore government announced on April 3 the closure of most workplaces, with the exception of essential services and key economic sectors, effective April 7 to May 4, 2020.
Air & Ocean Freight: Air and Ocean freight services are considered essential services and exempted from suspension. Airport, seaport, terminal services, customs clearance and trucking services remain unaffected by the suspension.
Contract Logistics: All Schenker Singapore Contract Logistics sites remain fully operational with appropriate employee health and safety measures in place.
Land Transport: Local transportation and cross border trucking are not affected and in full operation. We do our utmost to maintain our high service levels and to secure lead times. As some receivers closed their operations due COVID-19, we seek your support to check delivery possibility with the consignees.
For further details, please get in touch with us at info.singapore@dbschenker.com or speak to your account manager.
Europe. Here is our current status of land transportation across Europe:
Asia Pacific. Despite challenging conditions in India resulting from the COVID-19 lockdown, Schenker India has scheduled charter operations during April to support the needs of our health care customers & customers who are into continuous manufacturing to keep the supply chain active.
In India our airfreight operations remain operational for both import and export activities, including customs clearance & land transportation, however capacity remains constrained at less than 30%. In an effort to support our health care customers & supply chain associated with continuous manufacturing, we have scheduled charter programs for entire April 2020. If you need more information please do get in touch with your Account Managers or contact us at marketing.india@dbschenker.com for further details.
Middle East/Africa. Emirates airline has received local government approval to run passenger flights out of UAE to certain routes.
Middle East/Africa. Emirates airline has received local government approval to run passenger flights out of UAE to certain routes. These flights will also carry air cargo. For more details, please contact us at info.mea@dbschenker.com or speak to your account manager.
Europe. Here is our current status of land transportation across Europe:
Europe. Here is our current status of land transportation across Europe:
Europe. Here is our current status of land transportation across Europe:
Global. Find here our latest COVID-19 Customer Advisory Global Update with all product areas.