Land Operational Associate

Responsibilities:

• Data management for external and internal customers.
• Shipment handling from an operational perspective.
• Customer maintenance.
• Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.
• Manipulates and formats data to meet internal customer needs constantly.
• Extracts data from existing databases and calculates KPIs based on business rules.
• Checks data accuracy and performs quality checks of internal and customer reports; uses experience and judgment for data validation and elimination of potential system and process errors; conducts internal follow-ups and data validation with branches and operational teams around the globe.
• Checks discrepancies and wording/formatting/graphic errors.
• Documentation maintenance for existing processes, reflecting process changes or clarifications.
• Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).
• Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).
• Flexibility in approaching and solving problems for improving the quality and the services provided.
• Close collaboration with the Team Leader and prompt updates related to the delivery of daily tasks/work processes.
• Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement.
• Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader.
• Establishes the list of priorities based on individual portfolio considering the customers’ needs and agreed deadlines.
• Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Qualifications:

• 3-5 years of experience in operations or a related role.
• Experience with Microsoft Office Suite.
• Basic knowledge in MS Office and Customer Relationship Management tools (Sales Cloud, Excel, Word, Outlook, Databases, etc.).
• Fluent spoken and written English (academic qualification preferred).
• Availability to travel for trainings, new scope transitions, and/or business reviews.
• Good presentation skills.
• Excellent time management and task organizing abilities.
• Ability to work effectively in a customer/service-driven environment, both individually and as a team player.
• Ability to handle multiple tasks at the same time.
• Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions.
• Initiative spirit for continuous improvement of processes, quality, and efficiency.
• Internal motivation, enthusiasm, attention to detail, focus on delivering results.
• Basic knowledge in creating and handling multiple work tickets.
• Excellent communication skills (written and verbal), for direct and/or virtual collaboration with team members or business partners.
• Basic knowledge in the logistics field (transportation types, transit times, shipper vs consignee).

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

This role is currently part of DB Schenker, which is in the process of integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid working mode (Bucharest office located near the metro station in Pipera)
• Flexible working hours as per internal policy
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.