Quality Officer

Role Accountabilities:

The primary accountabilities of the Quality Manager are:

· To manage, maintain and improve DB Schenker Australia’s quality assurance system in accordance with company policies and ISO 9001:20015 quality standards.

· Prepare for and manage external ISO9001:2015 tri-annual/surveillance audits ensuring Re-certification at surveillance and tri-annual audits.

· Schedule internal audits as part of ISO 9001:2015 requirements, ensuring audits are carried out on time and required actions completed.

· Provide weekly site NCR and customer complaints reporting.

· Provide site / departmental NCR and rework, reject analysis data to assist managers in achieving continual improvement in their departments.

· Ensuring all NCR's and CAR's are actioned within agreed timeframes.

· Provide advice and support to all departments for on-going improvement and development of process and service quality.

· To manage, maintain and improve site policies and procedures, to manage all audits for all sites as required.

· To manage, develop and drive the continuous improvement of Quality system on site via audits, reviews, minutes and providing regular feedback to Operational Leaders.

· Actively monitors, measures and analyses the current performance of SOPs, WI’s and SWP’s and reveals deviations and areas for optimization (both technical and process).

· Specifies current qualitative deviations including an analysis of the root causes.

· Actively participates in seasonal volume peak activities to accommodate the introduction of new products with a focus on final Operations performance quality.

· Creates and manages the site quality framework to ensure process accuracy, quality, auditing, shopfloor disciplines and continuous improvement opportunities are documented via WI’s, SOP’s, documents and forms, etc.

· Working in conjunction with trainers to map and define the necessary skills of leaders and production/warehouse operators.

· Measures and reports the main quality indicators (internally, locally, globally and towards the customer).

· Actively cooperates with project specialists who manage the overall project.

· Understanding customer quality requirements and develop solutions that increase customer satisfaction.

· Ensuring all necessary compliance requirements are maintained.

· Collaborate with management to set quality benchmarks and drive improvement.

· Ensure Schenker WH&S policy and procedures are implemented and maintained.

· Ensure compliance with department and corporate operational procedure as laid down in Schenker procedures. Recommending appropriate changes to these procedures as required.

· Attend to other duties as deemed necessary by the Business Operations Manager.

· Other duties as directed.

Ready to make a lasting impression every day?
Apply now and bring your energy, professionalism, and organisational skills to a role where you’ll truly make a difference.

· Analytical and problem-solving skills – advanced.

· High attention to detail and organization.

· Strong report writing skills.

· Strong presentation skills.

· Leadership Skills – advanced.

· Relationship management and influencing skills – advanced.

· Excellent communication skills, highly service orientated.

· Advanced computer skills (MS Word, Excel etc.).

· Recognised certificate in Internal Auditing of Quality Systems or equivalent.

· Tertiary education in Quality Systems.

· Working knowledge of managing a ISO9001.2015 quality system.

· Experience in Third Party Logistics or Freight Forwarding industries.

· Exposure to and understanding of training principles.

· Strong awareness of and exposure to WH&S requirements.

Computers and Electronics

Being part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.

Novated Leasing

Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.