Associate Executive - Land Transport, Customer Service

Receive and act on instructions from customers regarding collection/delivery schedules

Request Invoice/Packing List when required and generate the necessary documents

Verify that the goods quantity matches the Invoice/Packing List

Make necessary arrangements according to the customer's request

Understand and communicate any special requests/requirements made by the customer to relevant parties

Update and resolve issues when operations may not be able to meet the requirements or deadlines

Provide reports or status updates as requested by the customer

Update movement reports in TMS or SharePoint monthly or as needed

Regularly check and follow up on email correspondence with customers and other related parties

Update daily movement reports using MS Office software

Submit monthly KPI reports on time

Perform cost updates in TMS or SharePoint and provide cost provisions where necessary

Complete and verify all job files for the month within the month-end closing period

Ensure all files are properly sorted and stored, with relevant reports and details recorded accurately

Communicate and resolve any issues that may arise