PURPOSE
This position is responsible for maximizing equipment utilization through detention, billing, collecting, and management of trailer assets.
PRINCIPAL ACCOUNTABILITIES
- Research potential detention (delays at the shipper or consignee) events and bill according to individual customer requirements.
- Research opportunities to generate accessorial revenue and invoice according to customer policies.
- Provide coverage for USA Truck Lumper (payment for unloading freight) Hotline, answer incoming Lumper Emails, and respond to incoming Lumper Macros in a timely manner.
- Issue the authorization for commercial checks (Com Checks) promptly and accurately to driver team members in need of a lumper payment.
Qualifications and Education Requirements
- High School diploma or equivalent
Preferred Skills
- Proficient in Microsoft Office.
- Self-motivated ability to perform well in fast paced and dynamic work environment.
- Exceptional attention to detail.
- Ability to deliver exceptional service through positive engagement and patience.
- Ability to work in a team environment to continuously improve results.
- Ability to promote a culture of trust and safety.
Working conditions
This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:
- Remain in a stationary position for extended periods of time.
- Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
- Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
- Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
- Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
- Travel domestically as necessary.
Benefits:
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.