Air Operations Associate I

Freight Forwarding Control Tower - APAC MEA

-PO’s follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be respected

-Daily monitoring and tracking of shipping orders within Carla

-Update of statuses, milestones, reason codes (QCT)and reconciliation for order management. 

-Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops, suppliers) 

-First escalation and recovery assistance (Investigation)

-Ensure TMS to be in full compliance by the origin and destination

Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*

-Create shipments and edit labels (DHL+)

-Update Carla, Monitoring and tracking using my DHL+ application 

-Claims management

-Reporting and Performance Analysis (DHL KAD)

Parcel Services - For export shipments out of Roissy and Singapore 

-Follow up of shipments, checking and update

-Reconciliation in Carla, Monitoring and tracking

-Claims management

-Reporting and Performance Analysis (DHL KAD)

Air Invoicing

-Receiving and checking of DHL invoices vs agreed rates

-Dispute management and monitoring

-SGBS creates outgoing Invoices that Schenker FR will use to bill Air France Industries 

• Must be a graduate of a Bachelors degree in any Business Field 
• Has Background in the Freight Forwarding Industry. Knows Air Operations is a plus.
• Communicates effectively (verbal and written)
• High attention to detail
• Team Player
• Is able to prioritize and manage multiple tasks
• Good coordination skills and task/process oriented
• Flexible and ability to work with minimal supervision
• Confident in Speaking with Foreign Counterparts.
• Engages the team and others in the organization
• Contributes to Process Improvement
• Has experience in a Shared Service of the same industry
• Understands Logistic and Freight Forwarding terms and is familiar with Shipping Documents.