Excellent shipment services require feasible booking information, correct information on the waybill and shipments as well as proper packaging. Please read more on the tips collected below.
The most convenient way to produce transport booking is to use e-services of DB Schenker. Please use eSchenker if you have import or export shipments or mySchenker if you have domestic shipments in Finland. Both services help you through the booking.
eSchenker for import and export
eSchenker forms a consolidated interface to all DB Schenker systems, ranging from air and ocean freight up to combined land transport systems. Benefit from this worldwide uniform access to our online services that are all completely integrated with each other. In order to start eSchenker, please click on the link or type eschenker.dbschenker.com on your browser. For further information please click for eSchenker page.
mySchenker for domestic shipments
As a contract customer of DB Schenker in Finland, you have access to the mySchenker Internet service. The service covers all domestic land transports, packages, pick-up and door-to-door deliveries in Finland. Login to mySchenker
In cases when e-services are not the option please feel free to call the customer service of DB Schenker in Finland +358 10 520 06 or email firstname.lastname@example.org.
Please remember to pack your shipment to cope with the manual and mechanical handling. The packaging should be sufficient to
Further information about packaging is in the standard ISO 780:2015.
Consignment packaging and measurements (pdf)
The shipment is identified by its waybill and shipment ID during the transportation. Nowadays the shipments are scanned in various phases of the transportation which means the SSCC (Serial Shipping Container Core) is really important. This enables you to track your orders and also receive up-to-dated information from our Customer Service in case needed. Further information on the SSCC code can be read on the GS1 website.
The basic information that is needed in each item (case, pallet, parcel etc.) is
Please make sure the address is visible and easy to read even from the distance and all ADR information are in place.
Address labels with SSCC barcode (pdf)
Whether you use mySchenker for booking of domestic shipments you will benefit from standardized waybills. The standardized waybill has unique waybill numbers which enable watertight tracking of each shipment.
Attach the waybill to your consignment so that you can be sure that it has been collected or respectively delivered to the recipient. You can also give us further instructions regarding the transportation or give us other required details in the waybill.
The most important data to be entered in a waybill:
How to fill in Standard waybill (pdf)
Freight rate calculation (pdf)
Make sure the whole shipment is ready for pickup on the agreed time. Check these at least
In cases there are several carriers please separate the shipments and waybills to avoid mistakes in loading.
When receiving a shipment please make sure
If you notice any damages without unpacking the shipment please describe the damages on the waybill. For the damages you cannot see without unpacking the shipment you have seven days for reclamation to the carrier.
Also remember to sign the shipment received.
Instructions to home delivery service consignees (pdf)
We follow the quality standard ISO 9001:2015 but once in a while the shipment might get hit during the transportation. (See the Certificate.) If you notice such damage please be sure to report it in the waybill when receiving the shipment.
If the shipment has been insured please contact your insurer. If the shipment has not been insured please file the claim to the carrier. For inspection of the damaged good please
Download the claim (pdf)
DB Schenker companies in Finland accept purchase invoices as e-invoices. We do not handle paper invoices. By using electronic invoicing we save resources and the environment. Due to the smooth circulation of invoices, we require the correct information be used.
Contact us on Sales and Customer Service of DB Schenker in Finland.
Here you can download the product documentation and general terms and conditions of DB Schenker in Finland.
Please help us to offer you the best in class services for your shipments by following the instructions.
Fuel surcharge, Low sulphur surcharge and fuel tax are additional elements of the transport costs.
By logging in to DB Schenker eServices you benefit from our services such as booking and tracking to the fullest.
eSchenker is our most advanced logistic solution yet. It incorporates all eServices into one portal, giving you maximum support at every stage of your supply chain. From tracking and scheduling to booking and reporting, eSchenker has your logistics covered.
The easy-to-use eSchenker tracking tool gives you real-time information about the location and status of your shipment, and its current estimated time of delivery. Allocation of a tracking number means that you can access detailed shipment data online without having to log in. Our tracking technology has now been upgraded with an even more detailed overview and status information for each of your shipments.