Fret Aérien
Senior Customer Service Specialist
- Localisation
- Hounslow, London, Royaume-Uni
- Career Level
- Professionnel
- Type d'emploi, Type de travail
- Date de publication
- , 321202
Vos tâches
Join our team as a Senior Key Account Specialist!
We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If you're passionate about exceeding expectations and driving success in international trade, we want to hear from you!
Hours: Monday to Friday - 9:00 - 17:30
Location: London, Heathrow
What will you be doing?
- Monitor and action generic email boxes and respond in a timely manner. Arranging collection from vendors.
- Utilising ProCarS to produce shipping documentation i.e. Mawb, Hawb. Preparation of export entries in accordance with UK HMRC regulations.Post flights. Job file invoicing.
- Cost control. Action pending tray daily.
- Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers / suppliers.
- Support sales and CSM with customer visits as requested. Ensure customer invoicing is completed in a timely and accurate manner.
- Ensure all rates received are passed to the Team Leader for loading into ProCarS for auto rating.
- Supporting the Team Leader with management and development of staff / arranging the necessary workloads.
Critères
About You
- Strong background in airfreight logistics.
- Expertise in planning, organizing, and executing export operations.
- Customer-focused with a commitment to satisfaction.
- Skilled in teamwork and team building.
- Flexible and effective communicator.
- Proficient in Word and Excel.
What we offer
- Full training and continued professional development to meet compliance and regulatory requirements.
- 20 days of holiday entitlement plus a day off for your birthday.
- Pension scheme with up to 6% matched employer contributions.
- Career paths and development opportunities for personal and professional growth.
Next Steps
If you're excited about the possibilities this role offers, we want to hear from you! Take the next step by applying through the provided links and attaching your CV.
At DB Schenker, we value diversity and are committed to fostering an inclusive workforce. We encourage applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please note that candidates will be subject to the necessary right-to-work checks for the UK, 5 years referencing and a criminal records check.
Avantages
Professional Development, Work-life Balance, Working Internationally
Notre offre
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.