Associate Executive - Contract Logistics/SCM, Customer Service

• Receive and act on instructions from customers regarding receiving/delivery schedules.
• Verify that goods received match the Packing List after warehouse operations have checked the goods.
• Request PO/Invoice/Packing List as needed and generate the documents.
• Understand and communicate any special requests or requirements made by customers to relevant personnel.
• Update and resolve issues that warehouse operations may not be able to comply with or meet deadlines for.
• Provide reports or status updates as requested by customers.
• Update WMS for every transaction such as receiving, delivery, and transfer location.
• Issue inventory and movement reports from WMS monthly or as needed.
• Regularly check and follow up on email correspondence with customers and other related parties.
• Update daily movement reports using MS Office software.
• Ensure monthly KPI reports are updated on time.
• Generate invoices for customers based on inventory reports.
• Perform cost updates in the system and provide provision costs where necessary.
• Complete and verify all job files for the month within the month-end closing period.
• Ensure all files are sorted and filed properly, with relevant details recorded.
• Communicate incoming/outgoing plans to warehouse operations staff and resolve any arising issues.
• Discuss and report any problems where operations cannot meet customer requirements.
• Follow up with relevant staff on jobs in progress to ensure customers are updated accordingly.
• Provide timely information/data to the Billing Section to ensure invoices are raised on time.

• Minimum pass SPM examination.
• Minimum 2 years of working experience in a 3PL Company as Customer Service.
• Added advantage: Experience / knowledge in import / export procedure and experience in a warehouse
• environment. 
• Commitment for Quality.
• Effective Meeting Skills.
• Customer & Service Orientation.
• Information & Communication behavior.
• Teambuilding and cooperation.
• Interpersonal Skill

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia.