The protection of your personal data is important to you - and for us as well. Because of that, we will inform you on this page about which data we collect, why we need this data and how you can contradict the data collection. For us always: Privacy protects people, not data!
1) Who is the party responsible for data collection and processing?
Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to dbschenker.com, please contact:
For questions and suggestions relating to data protection, you can send an email to: email@example.com
2) When does dbschenker.com collect and process personal data?
We are aware how important it is to you that your personal data is handled carefully when you make use of our services. We are happy that you have chosen to use our website, and wish to provide you with transparent information as to whether and when your personal data are collected and processed. All data collection and processing is performed for specific purposes. These may result from technical necessities, contractual requirements, or explicit customer requests.
For technical reasons, certain data must be collected and stored during a visit to dbschenker.com. These include the date and duration of the visit, the web pages used, the identification data of the browser and operating system type used, and the website from which you visit us. Where these data provide information regarding the number of visitors and how our web pages are used, this data collection is strictly anonymous.
3) When will your data be deleted?
Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).
4) What rights do users of dbschenker.com have?
- They can request information regarding what data about them are stored.
- They can request correction, deletion and blocking, where there is a legal basis for this.
- If you have set up a user profile, you can have it deleted.
- A letter sent by post is sufficient to exercise your rights, addressed to
or an email to: firstname.lastname@example.org
5) Are data encrypted?
The transmission of data and emails via the internet is generally unencrypted, and is therefore unprotected against third-party access. When you contact us by email, the confidentiality of the information provided cannot be guaranteed during the transmission; we therefore recommend that confidential information should be sent exclusively by letter.
6) Are data disclosed to third parties?
We never disclose data to third parties, except where this is required by the business relationship. If we use subcontractors or vicarious agents to fulfil the contracts we have concluded with you, it is necessary for us to disclose the data to them. In order to ensure that the data are processed exclusively for purposes of completing our order, these third parties are bound by corresponding contractual obligations. Transmission between the DB Group companies will only take place if we have explicitly advised you of this.
7) New functions
We adapt the data protection notice to changes in functions. We therefore recommend that you read the data protection notice when opening the new version of dbschenker.com.
8) When are cookies used?
The use of dbschenker.com is generally possible without cookies, as these do not serve for technical purposes. You can prevent tracking by cookies by changing your browser settings (Do not track, Tracking protection list) or prevent third-party cookies from being saved. You can change your browser settings as follows:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Firefox expansion for managing the use of Flash cookies: https://addons.mozilla.org/de/firefox/addon/betterprivacy/
Adobe (plug-in for flash cookies): http://www.adobe.com/de/privacy/flash-player.html
Adobe Settings Manager: http://www.macromedia.com/support/documentation/de/flashplayer/help/settings_manager.html#117096
We also recommend regularly checking and deleting the cookies that are saved, where they are not specifically desired.
- The cookie identifies the user after login for the duration of the active session.
- The cookie ensures that once the language has been selected, it is retained and applied for the duration of the active session, and continues to be provided to the user when they change between pages.
- The cookie serves for data security, and prevents data and content from being manipulated, accessed, and transmitted to other systems by third parties.
9) Web analysis service
We use the Piwik analysis service on our website. Small text files (cookies) store data about how you use our website, including your IP address. These data are anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser settings at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.
10) Google Maps
On the site https://www.google.com/intl/de_en/policies/technologies/product-privacy/, you can make settings for your privacy.
11) You Tube
On dbschenker.com, videos from YouTube are included in the extended privacy mode. While visiting the site, the following data is transmitted to Google as a YouTube operator:
- the IP address,
- the specific address of the page,
- the transferred identifier of the browser as well as
- System date and time of the call
- already existing cookies, which can be used to clearly identify your browser
Only when the video is played, cookies and pixel tags are used to personalize advertising and search results. Please note that Google may receive additional information about cookies that you have already stored. The extent to which these are exploited by Google is beyond our influence. Google is responsible for this data collection and processing.