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Customer Solutions

The supply chain is increasingly being used to drive differentiation and competitive advantage among global businesses. For our customers, this means a need for a strong operational delivery, a visible supply chain, and a trusted partner who can consult on the entire process. That’s where DB SCHENKERocs (Ocean Customer Solutions) comes in. 

This value-added service gives our customers an edge. We identify new opportunities in your supply chain by combining:

  • supply chain visibility 
  • consistent and strong operational delivery
  • a consultative approach.

With more than 140 years in the logistics and transportation industry, our experience enables us to recommend operational, tactical, and strategic business enhancements in areas such as:

  • your physical supply chain
  • supply chain visibility
  • cash-to-cash management
  • stock management
  • product availability
  • lead-time management. 

DB SCHENKERocs offers the following services:

  • Integrated Cargo Management (ICM): On-demand, end–to-end visibility at purchase order, shipment, or container levels
  • Supply Chain Consulting: Structured analytical and consultative approach to unlocking value in the supply chain
  • Best Practice Deployment: Capacity to turn “identified” value into “delivered” and “quantified” value
  • Value-Added Services: Low cost, tailored solutions that focused on supply chain efficiency
  • New Product Development: Solutions innovation built around the specific needs of your business

Benefits

  • Utilising our in-house expertise and infrastructure, we work with our customers to offer innovation and to unlock value in their supply chain.
  • Our solutions are tailored to the specific needs of our customers – value is rapidly achieved and sustained

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eSchenker: It's so easy

eSchenker is our most advanced logistic solution yet. It incorporates all eServices into one portal, giving you maximum support at every stage of your supply chain. From tracking and scheduling to booking and reporting, eSchenker has your logistics covered.

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The easy-to-use eSchenker tracking tool gives you real-time information about the location and status of your shipment, and its current estimated time of delivery. Allocation of a tracking number means that you can access detailed shipment data online without having to log in.

Our tracking technology has now been upgraded with an even more detailed overview and status information for each of your shipments.

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