Senior Executive - Contract Logistics/SCM, Operations

General Description (Job Scope)     

• Plan and organize to ensure daily Warehouse operations meets expectation and delivery timeline. 
• Operate the program in a cost-effective manner whilst meeting all requirements. 
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred and dispatched.
• Lead and motivate staff to achieve company's, supplier's and customer's objectives. 
• Enforce compliance to the warehouse procedures and safety and 5S and audit requirement.  
• Ensure staff compliance to all established processes and accuracy in data processing.
• Perform process evaluation, initiate process improvement and oversee project implementation. 
• Manage customer complaints and communicate effectively to resolve conflicts. 
• Manage manpower deployment and arrange for overtime when the need arises. 
• Good control of stock inventory accuracy and accountability. 
• Evaluate and setup operations procedures when necessary. 

Specific Accountabilities     

• Approve leave application for admin and store personnel. 
• Identify and schedule training for the warehouse administration staff. 
• Initiate system change request.

Skills Required     

• Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Access, VBA)
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau)
• Good knowledge in process mapping and value stream mapping to identify improvement areas. 
• Strong presentation skills and able to articulate and present to multiple stakeholders. 
• Strong problem-solving skills and experience in resolving problems creatively and innovatively. 
• Frequently voice out opinions and share best practices to improve team performance.
• Communicate effectively with internal / external customers.
• Good analytical skills to review both financial and operational data. 
• Good knowledge in latest automation technologies and implementation. 
• Good leadership and coaching skills to continuously encourage and motivate employees.

Experience and Qualification     

• Minimum Diploma Holder or Degree holder.
• Minimum 3 years of relevant experience in warehouse operations / customer service. 
• Positive mindset, team player and high desire for learning. 
• Detail oriented, analytical and innovative. 
• Adaptable to fast-moving work environment.

You are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Singapore.