Associate Executive - Contract Logistics/SCM, SAP

• Troubleshoot and define problem statements for operational issues escalated from the floor.
• Coach and guide 3PL partners to resolve immediate operational disruptions.
• Resolve Level 1 SAP/system issues in collaboration with Intel IT.
• Escalate Level 2 system issues with clear problem statements and drive resolution via ticketing.
• Partner with content experts to experiment and support operations in problem-solving.
• Act as key contact and validator during system downtimes.
• Support quality investigations through system data analysis and root cause identification.
• Serve as BCP representative for system-related issues: consolidate and raise L1 notifications, execute BCP plans, attend crisis meetings, and manage 3PL BCP readiness.
• Conduct and review BCP drills per CPLG requirements.
• Maintain facility cleanliness, equipment functionality, and system integrity.
• Support testing of new/upgraded systems and close improvement gaps.
• Provide scheduled operational reports and submit accurate CSI reports (shift, weekly, monthly) to management and customers.

• Sijil Pelajaran Malaysia (SPM) or Professional Certificate or Diploma holder in relevant disciplines.  
• Knowledge of warehouse management system and SAP would be an advantage.  
• Service oriented, good interpersonal and communication skills

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.