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Complaint Notification
Official complaint notification to Schenker Sp. z o.o. constitutes the basis for initiating the complaint process. You can find sample complaint form on the right. Detailed description of the complaint process, extent of liability of Schenker Sp. z o.o., and regulations concerning adjusting complaints are described in the Terms and Conditions of the Provision of Services. Complaints should be submitted as soon as possible, having in mind the statutory dates for limitation of actions.
Claim for refund can be submitted by: - a person entitled to dispose of the consignment, i.e. the ordering party, if the consignment was not received by the recipient - the recipient, if the consignment was received. If a person who has no right to dispose of the consignment submits a complaint, please enclose the document confirming transfer of rights entitling to submit a complaint.
Complaints in the form of a complaint letter together with the following documents should be submitted in writing or by e-mail:
1. Domestic Complaints: - to the Customer Service Department in which the order was accepted - users of the e-connect system can use the application form e-Complaints in e-connect system. - by e-mail to one of the following addresses:
2. International Complaints: - to the Customer Service Department in which the order was accepted - to the Customer Care Center of DB SCHENKERinfo to the e-mail address: cok.int@dbschenker.com
Check which documents should be enclosed with the complaint report: a. original copy of the consignment note or other transportation document, or its certified true copy; b. damage report if there is one; c. original copy of a commercial invoice or its certified true copy or other document displaying the value of the shipment in accordance with the valid laws; d. specification for invoice (packing list) constituting an attachment to the commercial invoice, defining type of goods, amount, weight of packages; e. furthermore, in case of damage to the shipment, documents demonstrating size and type of damage and possibility of its minimization; f. photographic documentation confirming the scope of damage with date and time at which the pictures were taken; g. transfer of rights if the entity submitting the complaint is not the only one authorized to pursue claims.
Fuel cost adjustment is a mechanism allowing quick reaction to the changes of fuel price on the market.
Table with fuel cost adjustment ratio in domestic transport:
From 2024/03/11 until further notice, the minimum fuel correction ratio is 20,35%.
Period
Average fuel price PLN/m3
Fuel cost adjustment ratio %
March 2021
-
7,40%
April 2021
4.003
9,25%
May 2021
3.995
9,25%
June 2021
4.043
9,25%
July 2021
4.119
9,25%
August 2021
4.278
11,10%
September 2021
4.265
11,10%
October 2021
4.309
11,10%
November 2021
4.751
16,65%
December 2021
4.957
18,50%
January 2022
4.765
16,65%
February 2022
4.660
14,80%
March 2022
4.987
18,50%
01.04.–10.04.2022
6.243
31,45%
11.04.–24.04.2022
6.747
37,00%
25.04.–08.05.2022
6.525
33,30%
09.05.–22.05.2022
6.812
37,00%
23.05. - 05.06.2022
6.643
35,15%
06.06. - 19.06.2022
6.679
35,15%
20.06. - 03.07.2022
7.210
40,70%
04.07. - 17.07.2022
7.267
42,55%
18.07. - 31.07.2022
7.033
38,85%
01.08. - 14.08.2022
6.967
38,85%
15.08. - 28.08.2022
6.611
35,15%
29.08. - 11.09.2022
6.759
37,00%
12.09. - 25.09.2022
6.992
38,85%
26.09. - 09.10.2022
6.574
35,15%
10.10. - 23.10.2022
6.768
37,00%
24.10. - 06.11.2022
7.552
44,40%
07.11. - 20.11.2022
7.324
42,55%
21.11. - 04.12.2022
6.974
38,85%
05.12 - 18.12.2022
6.543
35,15%
19.12. - 01.01.2023
6.624
35,15%
02.01. - 15.01.2023
6.825
37,00%
16.01. - 29.01.2023
6.059
29,60%
30.01. - 12.02.2023
6.175
31,45%
13.02. - 26.02.2023
5.944
27,75%
27.02. - 12.03.2023
5.809
27,75%
13.03. - 26.03.2023
5.729
25,90%
27.03. - 09.04.2023
5.456
24,05%
10.04. - 23.04.2023
5.371
22,20%
24.04. – 07.05.2023
5.329
22,20%
08.05. – 21.05.2023
4.978
18,50%
22.05. – 04.06.2023
4.856
16,65%
05.06. – 18.06.2023
4.903
18,50%
19.06. – 02.07.2023
4.941
18.50%
03.07. – 16.07.2023
4.948
18.50%
17.07. – 30.07.2023
4.978
18.50%
31.07. – 13.08.2023
5.079
20,35%
14.08. – 27.08.2023
5.231
20,35%
28.08. – 10.09.2023
5.224
20,35%
11.09. – 24.09.2023
5.155
20,35%
25.09. – 08.10.2023
4.872
16,65%
09.10. – 22.10.2023
4.749
16,65%
23.10. – 05.11.2023
4.766
16,65%
06.11. – 19.11.2023
5.049
18,5%
20.11. – 03.12.2023
5.310
22,20%
04.12. – 17.12.2023
5.186
20,35%
18.12. – 31.12.2023
5.026
18,50%
01.01. – 14.01.2024
5.037
18,50%
15.01. – 28.01.2024
5.013
18,50%
29.01. – 11.02.2024
5.138
20,35%
12.02. – 25.02.2024
5.272
22,20%
26.02. – 10.03.2024
5.407
22,20%
11.03. – 24.03.2024
5.271
22,20%
25.03. – 07.04.2024
5.234
20,35%
08.04. – 21.04.2024
5.276
22,20%
22.04. – 05.05.2024
5.290
22,20%
06.05. – 19.05.2024
5.154
20,35%
20.05. – 02.06.2024
5.036
20,35%
03.06. – 16.06.2024
4.966
20,35%
Table with fuel cost adjustment ratio in international transport:
From 2024/03/11 until further notice, the minimum fuel correction ratio is 22,50%.
Period
Average fuel price PLN/m3
Fuel cost adjustment ratio %
March 2021
-
9,00%
April 2021
4.003
10,50%
May 2021
3.995
10,50%
June 2021
4.043
10,50%
July 2021
4.119
10,50%
August 2021
4.278
12,00%
September 2021
4.265
12,00%
October 2021
4.309
13,50%
November 2021
4.751
16,50%
December 2021
4.957
18,00%
January 2022
4.765
16,50%
February 2022
4.660
16,50%
March 2022
4.987
19,50%
01.04.–10.04.2022
6.243
30,00%
11.04.–24.04.2022
6.747
34,50%
25.04.–08.05.2022
6.525
33,00%
09.05.–22.05.2022
6.812
34,50%
23.05. - 05.06.2022
6.643
33,00%
06.06. - 19.06.2022
6.679
34,50%
20.06. - 03.07.2022
7.210
39,00%
04.07. - 17.07.2022
7.267
39,00%
18.07. - 31.07.2022
7.033
37,50%
01.08. - 14.08.2022
6.697
36,00%
15.08. - 28.08.2022
6.611
33,00%
29.08. - 11.09.2022
6.759
34,50%
12.09. - 25.09.2022
6.992
37,50%
26.09. - 09.10.2022
6.574
33,50%
10.10. - 23.10.2022
6.768
34,50%
24.10. - 06.11.2022
7.552
42,00%
07.11. - 20.11.2022
7.324
39,00%
21.11. - 04.12.2022
6.974
36,00%
05.12. - 18.12.2022
6.543
33,00%
19.12. - 01.01.2023
6.624
33,00%
02.01. - 15.01.2023
6.825
36,00%
16.01. - 29.01.2023
6.059
28,50%
30.01. - 12.02.2023
6.175
30,00%
13.02. - 26.02.2023
5.944
27,00%
27.02. - 12.03.2023
5.809
25,50%
13.03. - 26.03.2023
5.729
25,50%
27.03. - 09.04.2023
5.456
22,50%
10.04.- 23.04.2023
5.371
22,50%
24.04. – 07.05.2023
5.329
22,50%
08.05. – 21.05.2023
4.978
19,50%
22.05. – 04.06.2023
4.856
18,00%
05.06. – 18.06.2023
4.903
18,00%
19.06. – 02.07.2023
4.941
18.00%
03.07. – 16.07.2023
4.948
18.00%
17.07. – 30.07.2023
4.978
19.50%
31.07. – 13.08.2023
5.079
19,50%
14.08. – 27.08.2023
5.231
21,00%
28.08. – 10.09.2023
5.224
21,00%
11.09. – 24.09.2023
5.155
21,00%
25.09. – 08.10.2023
4.872
18,00%
09.10. – 22.10.2023
4.749
16,50%
23.10. – 05.11.2023
4.766
16,50%
06.11. – 19.11.2023
5.049
19,50%
20.11. – 03.12.2023
5.310
21,00%
04.12. – 17.12.2023
5.186
21,00%
18.12. – 31.12.2023
5.026
19,50%
01.01. – 14.01.2024
5.037
19,50%
15.01. – 28.01.2024
5.013
19,50%
29.01. – 11.02.2024
5.138
19,50%
12.02. – 25.02.2024
5.950
27,00%
26.02. – 10.03.2024
6.098
28,50%
11.03. – 24.03.2024
5.991
28,50%
25.03. – 07.04.2024
5.935
27,00%
08.04. – 21.04.2024
5.961
27,00%
22.04. – 05.05.2024
5.982
27,00%
06.05. – 19.05.2024
5.876
27,00%
20.05. – 02.06.2024
5.741
25,50%
03.06. – 16.06.2024
5.634
24,00%
Table with winter fuel cost adjustment ratio in international transport for shipments to or from Finland, Norway and Sweden between December and February:
From 2024/03/11 until further notice, the minimum winter fuel adjustment ratio is 27,00%.
Period
Average fuel price PLN/m3
Fuel cost adjustment ratio %
December 2021
5.222
21,00%
January 2022
5.056
19,50%
February 2022
4.981
19,50%
01.12. – 04.12.2022
7.306
39,00%
05.12. – 18.12.2022
6.898
36,00%
19.12. – 01.01.2023
6.979
36,00%
02.01. – 15.01.2023
7.180
39,00%
16.01. – 29.01.2023
6.414
31,50%
30.01. – 12.02.2023
6.530
33,00%
13.02. – 26.02.2023
6.299
30,00%
27.02. – 28.02.2023
6.164
30,00%
01.12. – 03.12.2023
5.665
25,50%
04.12. – 17.12.2023
5.541
24,00%
18.12. – 31.12.2023
5.381
22,50%
01.01. – 14.01.2024
5.392
22,50%
15.01. – 28.01.2024
5.368
22,50%
29.01. – 11.02.2024
5.493
24,00%
12.02. –25.02.2024
6.357
31,50%
Level of the index in domestic transport according to Fuel cost algorithm till 31.07.2015
From 2024/03/11 until further notice, the minimum fuel correction ratio is 20,35%
Fuel cost adjustment ratio 29.01.2024: 25,30 %
The current average wholesale price of 1 m3 of diesel oil at 15 ° C is 5,167 PLN