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Customer service

As a customer, you can find information and help on this page. Please select one of the following options so that we can help you.

How can we help you?

Here you can ask questions about eSchenker and e-services, report problems or help us with suggestions and ideas!
Question & Answers
Send e-mail
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Send e-mail

Here you can contact us by e-mail. In order for us to help you as quickly as possible, we ask you to fill in the division and what the question is about.
Send e-mail
Call us
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Call us

Contact us
Call us
Search parcel agents
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Search parcel agents

Here you can search for your nearest drop off or collection point for your parcel.
Search parcel agents
Search terminal
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Search terminal

Here you can search for your nearest drop off or collection point for your goods or parcel.
Search terminal
Search office
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Search office

Here you can search for contact details to all divisions within DB Schenker in Sweden.
Search office
Lodge a claim
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Lodge a claim

Here you can report damaged goods or parcel. The General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015) applies to all agreements and assignments for Transport, Freight Forwarding, Warehousing or other Logistic Services entered into or performed by DB Schenker.
Lodge a claim