eProcure

• What is the SAP Ariba Network?

Ariba Network is a hosted service that connects suppliers to buying organizations, allowing them to conduct transactions over the internet.

Find more information here.

• Do I have to pay to use Ariba?

As an Ariba Network supplier, you have choices in Ariba Network accounts. The right one for you is based on your business model and how you think you can best achieve your e-commerce and sales goals.

Find more information here.

• What are the benefits of using the Ariba Network?

Registering on Ariba Network provides suppliers with access to a network of high-volume buying organizations that can download the supplier’s product and service catalogs and decide which products to purchase. Suppliers and buyers can use Ariba Network no matter what they sell or buy. 

• How do I register a new account?

Your company may register an account on the SAP Ariba Network by clicking Register Now. You will then be taken through the 3 step registration process.

• What are some registration tips for Ariba Network Suppliers?

Proactively managing your company's Ariba Network presence can enhance your experience, prevent missed orders, and save money.

The best practice is one supplier Ariba Network Identification Number (ANID) for all buyers, have as few ANID's as possible across the Ariba Network.

Find more information here.

• How do I participate in my buyer's event using an email invitation?

In order to participate in an SAP Ariba Sourcing event, you must first register an account and connect it with your customer’s Sourcing site.

Before initiating this process, it is strongly recommended that you confirm whether or not your company has an existing Ariba Network account identified by an Ariba Network ID (ANID) number. If so, please request to be added as a user to this account with the Proposals & Contracts Access permission before proceeding. 

Find more information here.

• Can my company have multiple accounts?

Your company can have multiple Ariba accounts, depending on your business needs. For example, if your company has several locations around the world, you might want a separate account for each region.

Most companies choose to have one account with multiple customer relationships, which provides a centralized location to maintain their company profile information and all of their customer relationships. 

Find more information here.

• My log in does not work. What can I do?

If you do not know your password or username then click Having trouble logging in? to begin the reset process.

Otherwise there are several reasons why you may not be able to log into your Ariba Network account. 

Find more information here.

•  Error: "The username and password entered has already merged to another Ariba Sourcing user account".

You are receiving this error because the username and password you are attempting to use is connected to an existing user in the buyer's Sourcing site, and a duplicate user has been created and invited to this new sourcing event.

To resolve this issue click here.

• How do I merge a new invitation account with an existing account?

Some customers send their suppliers email invitations with a link to register an account on the Ariba Network, known as QuickEnablement. If you have an existing account with another customer, you can choose to merge these two accounts so that you can manage all your customer relationships in one account. 

Find instructions here on how to merge an account.

• How do I accept a customer's trading relationship request / invitation?

A trading relationship invitation begins with an email sent by a buyer and directed to either the ANID number of an existing account or a link to set up a new account. This email is an invitation to connect with a buyer enabling you to start receiving orders and / or submitting invoices on the Ariba Network. Only the account administrator can click to use an existing account when establishing a trading relationship.

Find more information here.

• My account is not working properly, and I have a technical issue.

Check out the Help Center by clicking on the question mark in the upper right-hand corner of your account. Then click on "Support" right bottom of the page in order to search for existing solutions or to get help by live chat or by phone. Be as clear as possible in your communication and provide any screenshots to expedite your request.

• I am not able to invoice as Price, Quantity or Delivery Date is incorrect?

Please reach out to your Procurement contact (the Buyer, Scheduler, or the PO Creator) so they can update the PO accordingly. Ensure you review that before acknowledging your Purchase Order.

• How can I see the status of my invoices?

After the submission of your invoice there are two alternatives to check the status of your invoice:
1. As long as it is set in your company settings (see slide 8), you will receive an automatic notification about the successful sending or rejection of your invoice.
2. Log in your Ariba Network account and check status in the Home section. 

• Where do I find more information or training material like videos and guides on how to use the system?

When you are logged in, you can find information, training videos and guides in the Help Center which can be acessed by clicking on the ? icon top right of your account. 

The Help Center is your one-stop shop for the support you need to engage with your customers efficiently and effectively on Ariba Network.

• What are the benefits of using the Ariba Network Standard Account?

​​​​​​​Main benefits of using Ariba Network Standard Account are
- Free of charge for all transactions
- Create validated, electronic invoices and other business documents
- Improve invoice accuracy and get paid faster
- Receive real-time invoice status notifications
- Promote your company to other customers on Ariba Network

• How do I register and configure my Standard Account?

You can register for a standard account free of charge using the link below. The Standard Account Supplier Guide is available on this site will guide you through the registration process step by step. You can upgrade to an Enterprise Account with more function & features later any time.​​​​​​​

https://service.ariba.com/Supplier.aw/125004057/aw?awh=r&awssk=MxqN9foZ&dard=1

• How do I invoice a purchase order if I lose the email notification?

​​​​​​​If you misplace a purchase order (PO) email notification, you can resend the PO email to you by logging into your Ariba Network Standard Account. In the PO list on the home dashboard of your account, click Select > Send me a copy to take action in the Action column next to the PO.

• I did not receive interactive order email.

​​​​​​​Interactive order emails are always sent from this address: ordersender-prod@ansmtp.ariba.com
1. Please check your spam folder and ensure that emails from this sending address will reach your email inbox. 
2. Reach out to your Procurement contact and ask for validation of your email address & for  resending the order to you.