Sr Mgr, Claims - Land

Sr Mgr, Claims – USA Truck

The Sr Claims Manager is an experienced and strategic role that will oversee and manage bodily injury, property damage and cargo claims arising from trucking and transportation operations. This role is critical for ensuring timely and effective claims resolution, minimizing exposure, and supporting the company’s commitment to safety and compliance. The ideal candidate will bring deep expertise in investigating and overseeing trucking bodily injury claims, strong negotiation skills, and a proactive approach to claims management.

Tasks & Responsibilities:

•    Manage and oversee complex bodily injury claims related to trucking accidents, including litigation and pre-litigation matters

•    Serve as the primary point of contact for internal stakeholders, insurers, and legal counsel

•    Evaluate claim exposure, set reserves, and develop resolution strategies in alignment with company goals

•    Lead investigations into accidents, including reviewing accident reports, medical records, and legal filings

•    Collaborate with safety and operations teams to gather facts and support claim defense

•    Monitor and report on claim trends, costs, and outcomes to senior leadership

•    Participate in settlement negotiations and mediations, ensuring cost-effective and fair resolutions

•    Provide training and guidance to junior claims staff and contribute to continuous improvement initiatives

•    Develop and implement standardized practices and procedures related to the handling of claims, setting of reserves, documentation of claim files, and all other matters related to the effective and efficient operation of the claims team

Details/ Specifications/Explanation of the role specific skills: 

•    Bachelor’s degree required;  insurance-related certifications (e.g., CPCU, AIC) preferred

•    Minimum of 5+ years of experience handling bodily injury claims, with a strong focus on trucking or transportation

•    In-depth knowledge of liability, insurance coverage, and litigation processes

•    Proven ability to manage high-exposure claims and work effectively with legal counsel

•    Strong analytical, negotiation, and communication skills

•    Proficiency in claims management systems and Microsoft Office Suite

•    Ability to travel occasionally for mediations, depositions, or site investigations

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Since 1983, USA Truck has grown into a leading North American transportation provider. Through innovation, strong partnerships, and an unwavering commitment to safety and service, we continue to deliver value to our customers and opportunities to our people.

USA Truck delivers capacity solutions to a broad and diverse customer base throughout North America. Our Over The Road and Logistics divisions blend an extensive portfolio of asset and asset-light services, offering a balanced approach to supply chain management including management services.

We offer specialized transportation services, including dry van, flatbed, refrigerated, over-dimensional, and power only, and engineered solutions tailored to meet specific customer needs.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.