Senior Manager - Operations Key Account

Responsibilies:

• Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker’s capacity

• Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
• Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
• Responsible for regional performance management and monitor each country’s KPIs and ensure that they consistently perform within the target
• Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
• Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
• Proactively identify cost savings and process initiatives that would derive benefit for the customer
• Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
• Support in pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction 

• Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions

• Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
• Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
• Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

Why DB Schenker?

• Competitive salary package
• Opportunities for career growth and development, both locally & internationally
• Supportive and collaborative team environment
• Access to company-wide training programs and initiatives

What’s Next?

• Interested in this unique job opportunity? Submit your application today!

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.