Operations Key Account Manager - ACM

The OKAM has a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled. 

The OKAM is responsible for customer retention and for contributing to Key Account growth. 

The OKAM will expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.

Responsibilities:

1. Sustain awarded business and support related growth
2. Drive operational efficiency and performance 
3. Prepare operational data and present performance results 
4. Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
5. Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
6. Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
7. Drive customer satisfaction by implementing value added solutions and continuous improvement projects
8. Implement new lanes of existing key accounts to ensure customer service level agreements are met
9. Maintain customer SOP and ensure communication and training is provided
10. Ensure that the customer set up in Schenker systems is in place including relevant interfaces and reporting solutions

Required skills:

• Effective communication skills and professional communication etiquette
• Ability to multi-task
• Familiar with continuous improvement methodology
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Perform well under pressure
• Customer focused thinking
• Process driven mindset

Required experience & qualifications:

• Has 5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
• Fluency in English (both written and spoken) is required
• Advanced knowledge of Microsoft Office Software required
• Knowledge of DB Schenker TMS (TANGO) is preferred
• Project and Change Management

Why Schenker?

• Competitive salary package 
• Opportunities for career growth and development, both locally & internationally 
• Supportive and collaborative team environment 
• Access to company-wide training programs and initiatives 

What’s Next?

• Interested in this unique job opportunity? Submit your application today!

At Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.