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Terms and Conditions (T&C)

Find out about the general terms and conditions (T&C) of our various booking sections.

A variety of services are available at this Internet presentation, for which different "General Terms and Conditions" apply. You will find the T&C of the individual corporate divisions or associated companies of Schenker AG and/or Deutsche Bahn AG on the relevant pages.


These Rules (available to download from the Download section on the side) apply when they are incorporated,  in writing or otherwise, into a contract by referring to the " FIATA Model Rules for Freight Forwarding Services".

Whenever such reference is made, the parties agree that these Rules shall supersede any additional terms of the contract which are in conflict with these Rules, except insofar as they increase the responsibility or obligations of the Freight Forwarder. The Rules contain monetary limits for the liability for loss/damage to Goods, delay,  and other types of damages.

Freight Forwarding Services means services of any kind relating to the carriage, consolidation, storage, handling, packing or distribution of the Goods as well as ancillary and advisory services in connection therewith, including but not limited to customs and fiscal matters, declaring the Goods for official purposes, procuring insurance of the Goods and collecting or procuring payment or documents relating to the Goods.

If you have any questions regarding these FIATA Model Rules, or how to apply them into a contract, please contact the Schenker Legal Department.

Schenker Land Transport Terms and Conditions

By requesting or accepting goods or services from Schenker, the Customer agrees to the following terms and conditions of service (“SCHENKER LAND TRANSPORT TERMS & CONDITIONS”).

Customer’s attention is drawn to the notice concerning the limitation of liability. Customers should note these terms and conditions carefully and, where necessary, obtain insurance cover in order to protect their interests.


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FIATA Model Rules PDF (174kb)



Schenker Land Transport Terms and Conditions PDF (103.62 kb)