Reporting to the Site Manager the successful candidate is responsible for providing software, hardware and communication support for the AS400, peripherals, Data Centre, and the overall Distribution Centre with respect to SCAN applications. This position is also responsible for performing administrative functions within the SCAN database to direct work flow, monitor requisitions supplies, and to troubleshoot. This position is responsible for providing implementation and support of the LAN/WAN and Server infrastructure in a Warehouse environment, administrative and technical support services for an AS/400, Windows 2008/2012 and RF environment. This position also provides 2nd level support for the systems infrastructure.
Tasks & Responsibilities:
Responsible for maintaining accurate SCAN database records on a daily basis, while ensuring updates are entered, modified, and deleted as required in a timely fashion.
Provides administrative support for SCAN systems including: monitoring supplies, following up on equipment repairs, arranging for service calls, remaking barcode labels, and testing barcodes.
Provides assistance and delivers on special projects related to SCAN (e.g. inventory preparation) as required.
Participates and provides operational support to the Data Centre functions as necessary.
Accountable for maintaining systemic printer assignments and maintaining and purging of Norand and CK31 listing.
Oversees and trouble shoots equipment malfunctions, systemic transaction anomalies, and escalates (when appropriate) related issues.
Supports cross functional activities.
Effectively partners with Human Resources to ensure incoming Associates, (i.e. new hires, temporary and transferred Associates) are entered into the Scan database to facilitate the assignment of work functions.
Maintains back up tape logs and forward to Home Office daily.
Supports all testing and implementation of various WMI system enhancements and roll outs.
Provides technical support to Distribution Centre personnel and other IT functions including the server and network infrastructure.
Maintains the Distribution Centers corporate server, desktop, telecommunication and network infrastructure.
Ensures the stability of the Companys systems environment through regular maintenance, testing and implementing of new technologies.
Provides support and administration to hand scanners and other peripheral devices
Provides on-call support.
Details/Specification/Explanation of the role specific skills:
Education: OSSD Grade 12 or equivalent.
Diploma in Computer Systems, Systems Administration, or related technical discipline
3-5 years experience in data entry and or systems administration.
Knowledge of Data Centre and Receiving operations within Distribution Services or logistics.
Ability to be flexible with strong organizational and time management skills. Ability to handle multiple priorities and meet deadlines while maintaining attention to data and accuracy.
Communication skills including verbal and written (ability to produce Technical documentation).
Intermediate computer skills including spreadsheets (i.e. Windows, MS Office), keyboarding, word processing, and e-mail.
Ability to develop effective collaborative working relationships with Distribution Services, Management, Associates and external contacts.
Strong trouble shooting, problem solving and analytical skills.
Ability to work effectively with minimal supervision.
Customer service skills; including effectively and efficiently responding to inquiries and identifying stated and unstated customer needs.
Navigates through various SCAN menus to maintain user and system accuracy.
Provides daily statistics and reports to operations management used for production planning.
Interacts with all departments in the DC Including systems, third party and Planning.
Handles multiple calls and emails daily.
Issue management skills (time management; interpersonal skills including conflict management; information gathering skills; team building skills to build collaborative working relationships).
Problem solving skills.
Ability to prioritize and manage a number of tasks simultaneously.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.