Application support specialist L2

Key tasks & responsibilities

n Maintains application support processes, and checks that all requests for support are dealt with

according to agreed procedures

n Prioritizes, diagnoses and resolve incidents using ITSM tool

n Investigates causes of incidents and seeks resolution

n Facilitates recovery, following resolution of incidents

n Documents and closes resolved incidents/service requests according to agreed procedures

n Initiates and monitors actions to investigate and resolve problems in systems, processes, and

services

n Assists with the implementation of agreed remedies and preventative measures

n Carries out agreed applications maintenance tasks

n "Go Live" support after introduction of new solutions

n Ensure proper communication to vendor Management

n Shift-based support model are required

n Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.

Competencies & Skills Required

n Good written English and spoken English

n Willingness to learn, commitment to quality and can deal with complexity

zn Innovative thinking and customer services oriented

n Good communication skill and team working spirit

n Experience of Global Logistics IT application support, ITIL processes including incident

management, problem management and customer service support

n Experiences of mobile simulators, e.g.: Windows Mobile 6. * handling & testing is a plus

n Excellent consulting, interpersonal skills

n Able to work under pressure and time/shift constraints

n Knowledge in Webservices and database is required

n Knowledge in any of SSH/Putty/Telnet/Unix/Linux/Xml/Html/Jms/Xpath or Xquery/Java or Groovy Script/SQL is a plus

n Knowledge in air or ocean freight is an advantage

n Knowledge in any TMS/WMS/supply chain application is an advantage

Requirements

n Minimum 2 years of relevant working experience in IT, general IT background is required

n Experience with ITIL Processes is an advantage

n Experience in the freight forwarding industry or in an operation's role, project management or freight system management

n Knowledge of Freight business process flows, and freight application business is a plus

n The position requires inter-cultural competence & global thinking

n Commitment on the service level agreement

n Language skills - fluency in English (written and spoken)

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in India.